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Inside Sales Representative

4 months ago

Dundas, Canada Coaster Factory Full time

Canada Coaster is the leading manufacturer of high-quality custom coasters. We offer a wide range of customizable styles to match your brand or event. We are based in Dundas, Ontario. We strive to offer the highest quality in custom coasters at an affordable price. We use the latest printing technology to create custom beer and drink coasters that look outstanding. Plus, when you order from us you get the best European pulp board which results in a quality coaster that is light and firm with graphics that look great.

**About the Role**

**Type**:Full Time | Permanent

**Schedule**:Day Shifts | Monday to Friday

**Hours per Week**:40 hours +

**Education**:High School (preferred)

**Why Join?**
- Work in a highly unique industry and interact with customers from across North America.
- Join a small and dedicated team of sales, customer service, and business development professionals.

**What We Offer**
- $20 to $22 per hour, commensurate with experience.
- Participation in an incentive program to reward performance.
- Group health insurance plan.
- LTD plan.

**Your Impact**
- Maintaining a positive and professional relationship with our customers.
- Responding promptly to customer inquiries.
- Maintain a comprehensive knowledge of products and production.
- Maintain records of customer interactions and transactions.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Perform all other duties as directed by the or assigned by management.

**About You**
- 5+ years of experience in an inside sales role.
- 5+ years of customer service experience.
- Strong organization and time management skills.
- A very high level of attention to detail.
- Must have excellent written and verbal communication skills.
- Strong computer literacy, including MS Office software.
- Strong problem-solving skills.
- Ability to multi-task and establish priorities with a high degree of resourcefulness, flexibility, and adaptability.

**How You Join**

Canada Coaster is an equal opportunity employer, committed to inclusive, barrier-free recruitment, selection processes, and work environment. We will accommodate the needs of the applicants under _the Ontario Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act (AODA)_ throughout all stages of the recruitment and selection process. Please advise Canada Coaster to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (required)

**Experience**:

- Call center: 5 years (preferred)
- Customer service: 5 years (preferred)

Work Location: In person