Office Administration and Customer Service

5 months ago

St Marys, Canada Perth County Ingredients Full time

**Perth County Ingredients has an immediate opening for a 14 Month Maternity Leave Contract Position**

**Contract Position of: Office Administration and Customer Service**

**Perth County Ingredients** is a privately held Canadian producer of dried egg products, located in beautiful St. Marys, Ontario. As part of the Perth County Ingredients team, you will play an important role performing Administrative, reception and secretarial duties at our advanced facility of latest drying technology and quality systems that utilize and produce dried egg products for the world’s food, beverage and sports nutrition industry.

**Why Work at Perth County Ingredients?**
- Wage of $21.45 per hour
- Guaranteed 40 hours per week
- Competitive benefits package
- Employee Assistance Program (wellness, financial assistance, mental health resources, legal, lifestyle, work and education)
- On-site training and company provided equipment
- Team BBQ’s and appreciation events
- Positive and friendly team environment with a supportive Management Team

**KEY RESPONSIBILITY**
- Build and maintain effective relationships with customers.
- Coordinate and process customer sales orders.
- Handle customer enquiries and ensure timely follow-up to customer calls.
- Communicate with customers to ensure sales orders and terms are clear, understood and documented.
- Process sample request and follow-up with customers to evaluate response.
- Provide order pick lists and bill of ladings for order building.
- Process customer invoices.
- Build and maintain effective relationships with cross functional departments.
- Communicate effectively with all departments on issues relative to customer service, lead times, and any specific requirements.
- Determine product availability and coordinate with logistics to confirm shipment dates with customers.
- Standardize, document, support and follow customer service/order processing procedures and processes (SOP’s).
- Ensure compliance with corporate, industry, and regulatory standards.
- Provide purchase requirements to vendors as approved by the Plant Manager
- Assemble and process documentation requirements for Account Payable.
- Organizing and maintaining appropriate filing system of company records, accounts payable invoices and sales records.
- Assisting with inventory management as required.
- Assemble and send reports when requested.
- Monitor customer contracts.
- Order office supplies as needed utilizing internal Fiix program.
- Order, schedule and pick up meals for meetings as required.

**Knowledge, Skill, and Ability**
- Problem solver with solid analytical skills and the ability to trouble shoot as needed.
- Negotiation skills with emphasis on win-win solutions.
- Demonstrate strong written and verbal skills to clearly communicate with all levels of the organization and external partners/customers.
- Deal with changes, delays, or unexpected events in a professional and timely manner.
- Proficient in Navision to enable reporting an asset, or ability to learn.
- Hours of work required - Monday to Friday, 8:00am to 4:30pm. Overtime is rare and on an as needed basis.

**What You Bring to the Position**:

- 3+ years of progressive work experience in an administrative function with relevant certificate/diploma in Office Administration. Technical background in food manufacturing is considered an asset.
- 3+ years of progressive work experience in a customer service driven role.
- Proficient in MS Word, MS Outlook, and spreadsheet/database (MS Excel). Experience with Navision an asset. Proficient data entry skills.
- Direct working knowledge of customer service operations, warehouse management and inventory control.
- Capability to work with internal departments, external partners, and diverse personalities in a manner that promotes positive relationships.
- Superior time management skills, detail orientated, multitasking skills and the ability to prioritize tasks with mínimal supervision.
- Strong commitment to safety and quality practices.
- Legally eligible to work in Canada.
- English Language a requirement. (Good oral and written communication skills)
- Competent to work independently as well as part of a team.

**If this sounds like the job for you, please apply, we look forward to meeting with you**

**We thank all applicants for their interest, however, only those invited to participate in our recruitment process will be contacted.**

**Job Type**: Fixed term contract
Contract length: 14 months

**Salary**: $21.45 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- St. Marys, ON N4X 1C4: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Administrative: 3 years (required)
- Customer service: 3 y

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