Patient Care Information Coordinator

6 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
The Patient Care Information Coordinator, GI Procedures, will be responsible for the patient scheduling process and facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patient/families. They will support the operation of the team/unit by providing clerical and administrative functions in a proactive and organized manner. This role will be primarily responsible for all scheduling and coordinating activities for gastrointestinal procedural cases occurring in a variety of perioperative and procedural settings. There will be a high reliance on using scheduling tools and tracking documents to ensure excellent oversight. The role will work closely with a physician leader and nurses from the GI Procedures and Gastrointestinal, Hepatology and Nutrition teams to identify and schedule patients. The successful individual will work directly with families to schedule cases and provide pre-operative instructions. Finally, the coordinator will work closely with administrative colleagues in Perioperative Services to ensure smooth scheduling of cases. This role also provides occasional cross-coverage for the patient information clerks on 4C.

**Here's What You'll Get To Do**
- Answer phone calls and respond to requests for information from families and healthcare staff
- Ensure related scheduling documentation is processed, organized, updated and available
- Support clinical staff in ordering consumable materials and supplies that are utilized in the unit
- Facilitate communication flow via telephone, paging, and computer access
- Reschedule appointments as necessary and inform necessary people of these changes
- Maintain appointment schedules in Epic and Microsoft Outlook and notify patients/families of any updates or changes to their appointments
- Collate clinical data and relay this information in a precise and timely manner to colleagues within and outside of the organization
- Greet and orient patients and their families to the unit
- Support the clerical staff with the registration and flow of patients within the clinic
- Maintain an efficient and tidy work environment
- Act as the liaison for external hospital contacts

**Here's What You'll Need**
- Health-related post-secondary education (Medical Administration, Business Administration, Health Administration) preferred
- Minimum of 2 years clerical or administrative experience in a health care setting. Experience in a hospital environment is preferred
- Scheduling experience is essential and medical terminology is an asset
- Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint, and Outlook
- Experience with Epic, Cadence and OpTime, is preferred
- Experience in scheduling perioperative or procedural cases is preferred
- Excellent problem solving skills that demonstrate an ability to anticipate potential issues and make suggestions
- Strong interpersonal, communication and organizational skills with both fellow colleagues and patients
- Ability to remain focused and prioritize tasks in a busy and high stress environment
- Dependability and good attendance

**Employment Type**

Full-time permanent; must be available to work Monday to Friday with flexibility in start time

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

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