Patient Care Information Coordinator

6 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
We are currently recruiting a **Patient Information Coordinator** to join our team in **Pre-Anesthesia Clinic.** The clinic plays an active role in the department of Peri-Operative Services. In this position, you will work closely with the Pre-Anesthesia Clinic staff to ensure patients and families are scheduled appropriately for their clinic appointment. You will support the work of POCU, by ensuring that patient information is readily available for staff on the day of the procedure. The position supports the operation of the team/department by providing clerical and administrative functions in a proactive, organized manner. You will provide service in a patient-focused manner and facilitate the delivery of patient care by providing a high level of support and assistance to the patients, families and staff.

**Here¿s What You¿ll Love**
- A focus on¿employee wellness**¿**with our new¿**Staff Health¿and¿Well-being Strategy**.¿Self-care helps us support others.
- A hospital that welcomes¿and¿focuses on¿**Equity, Diversity,¿and¿Inclusion**.**:

- The opportunity to¿**make an impact**. Regardless of your role or professional interest, you will be making a difference at SickKids¿and¿contributing to our vision of¿**Healthier Children. A Better World.**¿¿

**Here¿s What You¿ll Get To Do**
- Provide support for staff, patients and families for virtual appointments
- Greet and register patients and families in the Pre-Anesthesia Clinic for in-person appointments
- Coordinate unit administrative functions to ensure efficient operation of the clinic, within scope of authority
- Provide clerical support to Pre-Anesthesia clinic staff
- Monitor and action scheduling and contacting families using the pre-anesthesia dashboard and MyChart to facilitate completion of the pre-anesthesia clinic questionnaire
- Organize, re-schedule, and maintain Pre-Anesthesia RN call appointments
- Act as liaison for Pre-Anesthesia Clinic and Surgical Clinic staff
- Maintain appointment schedules on the computer system and notify patients, families and nurses of any updates to appointments
- Collaborating with the Pre-Anesthesia Clinic team members, surgical administrators, and Pre-Op team members to ensure patient preparedness on day of procedure
- Work closely with Pre-Anesthesia Clinic manager and clinical coordinator to determine Pre-Anesthesia Clinic RN schedules
- Providing coverage for Patient Flow Coordinator in Pre-Anesthesia Clinic
- Support with project work as requested by the leadership team

**Here¿s What You¿ll Need**
- Bachelor¿s Degree in a related field (Medical Administration, Business Administration, Health Administration) preferred.
- Minimum of 3 years clerical or administrative experience in a health care setting. Experience in a hospital environment is preferred.
- Knowledge of medical terminology considered an asset.
- Experience with electronic patient health records and registration systems is required (Epic).
- Strong computer skills are required including demonstrated experience with Word, Excel, PowerPoint, and Outlook.
- Strong interpersonal, communication and organizational skills with both fellow colleagues and patients.
- Excellent problem-solving skills that demonstrate an ability to anticipate potential issues and make suggestions.
- Ability to be self-directed, flexible and to take initiative.
- Attention to detail and efficient time management.
- A commitment to understanding and aiding in the pursuit of equity, diversity & inclusion

**Employment Type**: Permanent 1.0FTE

**Hours of Work**: Monday-Friday, daytime hours

**Benefits**
- This position is eligible for employee benefits coverage; including health and dental. The full benefits offered will be discussed at the time of position offer.
- A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.

**Impact**
- A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
- The

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