Customer Service Position

7 months ago


Kingston, Canada Georgian Water and Air Kingston Full time

**Overview**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we would love to hear from you.

**Duties**:

- Answering incoming calls and assisting customers with inquiries or concerns
- Providing accurate information about products or services
- Resolving customer complaints or issues in a professional and timely manner
- Booking appointments for free water and air testing
- Conducting data entry to update customer records
- Collaborating with other team members to ensure customer satisfaction

**Qualifications**:

- Excellent phone etiquette and strong communication skills in english
- Ability to analyze customer needs and provide appropriate solutions
- Previous experience in a customer service role is preferred
- Proficient in data entry and computer skills
- Bilingual abilities are a plus, but not a must

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Office: 1 year (preferred)

Work Location: In person



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