Customer Service Representative
6 months ago
**Key Areas of Responsibility**
- Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude
- Sell and support a diversified line of products
- Delivering a high level of customer service
- Handle customer transactions; including sales, returns, defectives in a timely manner
- Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Contribute proactively to improvements in branch sales and profitability
- Adhere to inventory control programs, in-stock standards and all operating procedures
- Effectively communicate with all store and support center team members, management and customers
- Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
**Requirements**:
**Education, Experience and Technical skills**
- Completion of High School Diploma/Post Secondary education or equivalent work experience
- Experience with commercial construction an asset
- Experience with MS Office products
**Soft Skills and Competencies**
- Team-player and an ability to work independently
- Experience delivering a high level of customer service and sales results
- Demonstrated focus on “wowing” the customer with exceptional service
- Strong time management and organizational skills, with proven ability to adhere to tight deadlines
- A self-starter, action oriented to achieve goals beyond what is required
- Superior interpersonal, communication, problem solving and customer service skills to effectively build relationships
- Excellent verbal, written and effective listening skills
- Ability to work flexible hours, including weekends.
**Physical Demands**
- Extensive standing, walking, pushing and reaching.
- Need full range of motion for reaching, bending and stooping.
- Repetitive movement of hands, arms and legs.
- Lifting of heavy product.
**Competencies**
- Taking Ownership
- Building and Maintaining Relationships
- WOW The Customers
**Benefits**:
- Dental care
- Extended health care
Schedule:
- Monday to Friday
**Experience**:
- sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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