Technical Support Representative

4 months ago


Montréal, Canada GlobalStep Full time

*English text will follow*

GlobalStep est un leader mondial de la gestion des risques et des solutions des processus métier. Nous accompagnons nos clients tout au long de leur cycle de vie grâce à des services d'assurance qualité, de localisation, de soutien aux LiveOps, d’analyse de données, d’automatisation des tests et de conseil à sa clientèle internationale. Nos clients partenaires sont stables, allant de petites et moyennes entreprises à des entreprises du classement Fortune 100.

**Aptitudes/Connaissances/Expérience/Éducation Requises**
- Diplôme collégial et/ou certifications en Support TI ou Informatique, ou combinaison pertinente d’expérience et éducation est un atout.
- Solides connaissances de l’environnement Windows 10 et des logiciels utilitaires associés
- Au moins 6 mois d’expérience en service à la clientèle.
- Bonne compétence en communication (oral et écrit), préférence accordée au bilinguisme anglais/français
- Bonne compétences analytiques et de résolution de problèmes
- Orienté en service à la clientèle et bonnes relations interpersonnelles
- Capacité à travailler sous pression et à gérer plusieurs tâches simultanément
- Connaissance de base des standards et procédures ITIL
- Expérience en support de logiciels « Legacy » (non-Microsoft) un atout
- Connaissance de base des réseaux informatiques (LAN, WAN, WLAN) et protocoles (DHCP, DNS, etc un atout.

**_Avantages:_**
- Télétravail.
- Heures en semaine seulement.
- Aucune vente.
- Contact entre entreprises.
- Clavardage de groupe pour du support.
- 2 semaines d'entrainement payés garanti.

******

GlobalStep is a world leader in risk management and Business Process Solutions. We support our clients throughout their lifecycle through quality assurance, localization, live operations support, data analytics, test automation and consulting services. Our client partnerships are stable and range from small and medium-sized enterprises to Fortune 100 companies.

Efficiently assists in the resolution of identified problems with a focus on customer service excellence. Configure and deploy computer and mobile equipment as needed.

Assist employees in conducting business through use of technology, working closely with the greater IT team to escalate when necessary.

**Skills/Knowledge/Experience/Education Required**:

- College diploma and/or certifications in IT Support or Computer Science fields, or relevant combination of experience and education is an asset.
- To have at least 6 months of experience in customer service.
- Strong knowledge of Windows 10 operating environment and related utility software
- Strong communication skills (both written and verbal), preference given to Eng/Fr bilingualism
- Strong analytical and problem solving skills
- Customer service oriented and good interpersonal relationships
- Ability to work under pressure and to manage multiple tasks simultaneously
- Basic knowledge of ITIL standards and procedures
- Experience supporting legacy software (non-Microsoft) an asset
- Basic knowledge of computer networking (LAN, WAN, WLAN) and protocols (DHCP, DNS, etc...) is an asset.

**_Benefits:_**
- Remote work.
- Week-day hours.
- No solicitation.
- Business to business calls.
- Group chat for team support.
- A guaranteed 2 weeks paid training.

Type d'emploi : Temps Plein, contractuelle.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Casual dress
- Company events
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Overtime pay

Application question(s):

- Can you speak and write in French and English ?
- Do you have at least 6 months of experience in customer service ?
- Do you have a passion for computers and tech?
- Do you live in Montréal or its surrounding areas?

Work Location: Hybrid remote in Montréal, QC



  • Montréal, Canada TTEC Full time

    Bilingual Technical Support Representative - Portuguese-English - Work from Home in Quebec Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Technical Support Representative speaking Portuguese and English working remotely in Quebec,** you'll be a part of creating and delivering amazing customer experiences while you also...


  • Montréal, Canada Service Instukem Ltee Full time

    **Technical Sales Representative** **Instukem is a company with phenomenal growth. We act as an indispensable partner of our customers. We meet their cleaning and disinfection needs with our full range of innovative and eco-responsible products and services.** The Technical sales representative is responsible for ensuring the retention of existing...


  • Montréal, QC, Canada TTEC Full time

    Bilingual Technical Support Representative - Portuguese-English - Remote in Quebec Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a** Bilingual Technical Support Representative speaking Portuguese and English working remotely in Quebec**, you’ll be a part of bringing humanity to business....


  • Montréal, Canada Pipe Thompson Technologies Full time

    **Pipe-Thompson Technologies Inc.** is a leading Manufacturer’s Representative located in Eastern Canada. We represent leading manufacturers of Semiconductor, Passive, Electromechanical, RF and Embedded Computing Solutions. As part of our Eastern Canada based Technical Sales team, you will play an essential role in our business as you will be the first...


  • Montréal, Canada Vertiv Co. Full time

    *** The Technical Sales Representative is responsible for developing and expanding the overall relationship within assigned end user install base accounts, partner accounts, and facility management accounts. Through regular customer visits the Technical Sales Representative establishes and strengthens key relationships, develops/delivers presentation...


  • Montréal, Canada Service Instukem Ltee Full time

    **Technical Sales Representative** **Instukem is a company with phenomenal growth. We act as an indispensable partner of our customers. We meet their cleaning and disinfection needs with our full range of innovative and eco-responsible products and services.** The Technical sales representative is responsible for ensuring the retention of existing...


  • Montréal-Ouest, Quebec, Canada John Brooks Company Full time

    Job Title: Technical Sales RepresentativeAt John Brooks Company, we are seeking a highly skilled and motivated Technical Sales Representative to join our team. As a Technical Sales Representative, you will be responsible for providing top-notch technical sales support to our customers in various markets and industries.Key Responsibilities:Provide field...


  • Montréal-Ouest, Quebec, Canada John Brooks Company Full time

    Job Title: Technical Sales RepresentativeAt John Brooks Company, we are seeking a highly skilled and motivated Technical Sales Representative to join our team. As a Technical Sales Representative, you will be responsible for providing top-notch technical sales support to our customers in various markets and industries.Key Responsibilities:Provide field...


  • Montréal, Canada Biolift Full time

    Work Term: Permanent - Work Language: Bilingual - Hours: 40 hours per week - Education: No degree, certificate or diploma - Experience: Will train **Work setting**: - Startup company - Construction company - Office building **Tasks**: - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...


  • Montréal, Canada Beanfield Technologies Inc. Full time

    **Our Company**: We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighborhood of Liberty Village, we've always understood the importance of...


  • Montréal, Canada Sika Corporation Full time

    **Who is Sika?** A multinational company specializing in the manufacturing and marketing of coatings, adhesives and specialty chemicals for the construction industry. We have a proud heritage, built over 100 years, and a worldwide reputation for pioneering products and exceptional service, we’re a great place for you to show us your worth as you learn,...


  • Montréal, Canada dormakaba Full time

    **POSITION OVERVIEW** **PRIMARY DUTIES** - Troubleshoot customer issues related to hardware and software by evaluating and analyzing the symptoms - Resolve technical hardware and software issues - Identify and escalate priority issues - Accurately enter customer queries into company database - Issue RMA’s (Return Material Authorization) for product...


  • Montréal, Canada Pipe Thompson Technologies Full time

    **Pipe-Thompson Technologies Inc.** is a leading Manufacturer’s Representative located in Eastern Canada. We represent leading manufacturers of Semiconductor, Passive, Electromechanical, RF and Embedded Computing Solutions. As part of our Montreal based Technical Sales team, you will play an essential role in our business as you will be the first line of...


  • Montréal, Canada ENDVR Full time

    At ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather...


  • Montréal, Canada Anton Paar Canada Full time

    Profile of Responsibilities**Location**: **Job ID**: QC, ON, BC, AB **Category**: **Language**: Technical Sales Representative Mixing & Extrusion EN - FR **Manager**: National Sales ManagerAbout Anton Paar Anton Paar is a global leader in the development and manufacturing of high-precision laboratory instruments and process measurement solutions. With a...


  • Montréal, Canada Anton Paar Canada Full time

    Profile of Responsibilities **Location**: **Job ID**: Montreal, QC**Category**: **Language**: Technical Sales Representative - Microwave & Raman TechnologiesFR - EN**Manager**: National Sales ManagerAbout Anton Paar - Anton Paar is a global leader in the development and manufacturing of high-precision laboratory instruments and process measurement...


  • Montréal, Canada Cole International Full time

    Reporting to the Branch Manager, the Technical Service Representative is responsible for a wide variety of technical duties to ensure the timely and accurate processing of customs entries and maintenance of clients' import databases. This includes but not limited to researching information on imported products and working with various trade chain partners...


  • Montréal, Canada Kruger Inc. Full time

    OVERVIEW_ Reporting directly to Kruger Inc.'s Senior Director, Technical Support, the Manager, Technical Support -Electrical provides technical support to Kruger's operations, supporting the business units with continuous improvement, asset management, major project development. The incumbent** **implements appropriate strategies to ensure optimum...


  • Montréal, Canada Kruger Inc. Full time

    OVERVIEW_ Reporting directly to Kruger Inc.'s Senior Director, Technical Support, the **Manager**, Technical Support Mechanical provides technical support to Kruger's operations, supporting the business units with continuous improvement, asset management, major project development. The incumbent** **implements appropriate strategies to ensure optimum...

  • Technical Support

    4 months ago


    Montréal, Canada ProAlt Full time

    **Title: Technical Support (L1 or L2 or L3)** **Location: Montreal or Laval, QC (Hybrid)** **Type: Full time** - Bachelor's degree or associate degree in related field - At least 3 years of hands-on experience in Technical Support (L1 or L2 or L3) - Must be bilingual English and French - Maintains and administers computer networks and related computing...