Operations Manager
3 weeks ago
At Easy on Net Inc., we deliver technology solutions that enhance and streamline the user experiences for our clients. As one of the fastest growing hosting providers in Canada, our best-in-class products are just the start as we lay the groundwork for the future. We hope you’ll join us, getting to where we are going without you just wouldn’t be any fun.
The Operations team at Easy on Net Inc. is looking for an Operations Manger to join our amazing team. This position will direct and control the activities of teams who support our clients and our infrastructure.
Reporting directly to the C-Level, the successful applicant will be responsible for high levels of infrastructure reliability, availability, performance, problem management, and disaster recovery. As well as client success, internal marketing and sales, project management and business analysis.
This position will be fully remote working opportunity.
What you will be responsible for:
- Directs the installation and maintenance of hardware and software within the company’s infrastructure,
- Maximizes the efficiency and effectiveness of technology delivery and support. Identifies opportunities to reduce cost and improve service levels.
- Manages key client relationships.
- Delivers project co-ordination to ensure successful completion of client development project and migrations/integrations
- Develops operational procedures and policies on a both a departmental and company level.
- Provides leadership and motivation to team members to achieve the highest level of customer service. Deals with both internal systems and customer services. Coordinates delivery of services to user groups and ensures service is uninterrupted.
- Assists upper-level executives in establishing the company's long-range operational goals and objectives.
- Builds reports on progress, work trends, and problems.
- Ensures highly responsive support for clients and identifies service gaps.
- Keeps executive-level management informed of departmental progress and problems.
- Represents the company’s interest on multiple levels.
- May perform other job duties as assigned.
What you’ll need to have:
- Minimum 5 years of experience in a leadership position within a company providing shared, and virtual private server hosting.
- 3 years of network and system operations experience in leading a team.
- Strong leadership qualities across multiple disciplines.
- Instinct to up sell and cross sell during client conversations
- Vendor management experience within a technology environment.
- Strong analytical and operational experience within technology services.
- Bachelor’s degree in business or computer science.
- Common Sense
What would be nice for you to have:
- Basic Python coding skills
- Basic WordPress and Drupal experience
- Familiarity with WebPros suite of products
- Business Analysis experience
- Prior participation in M&A activities
- Advanced knowledge of the company's systems.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Easy on Net Inc.’s mission and can contribute to our company in a variety of ways.
Why Easy on Net Inc.?
At Easy on Net Inc., we recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. Plus, since its inception Easy on Net inc. has been built with the idea that work can be fun and a place that everyone can excel in.
Culture of Commitment
Ask our team why they love Easy on Net Inc., and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success.
**Job Types**: Full-time, Permanent
**Salary**: $70,000.00-$125,000.00 per year
**Benefits**:
- Company events
- Flexible schedule
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Experience**:
- Hosting: 5 years (required)
Work Location: Remote
Application deadline: 2023-07-01
Expected start date: 2023-08-07
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