Assistant Manager

6 days ago


Vancouver, Canada Onni Group Full time

Are you passionate about technology, leadership, and providing top-notch IT support? We’re looking for an enthusiastic and driven **Assistant Manager - IT Service Desk** to oversee daily operations, support systems, and drive innovation in a fast-paced, collaborative environment.

**Perks & Benefits**:

- Competitive pay & a Comprehensive Benefits Package.
- Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance.
- Annual Education Allowance
- Generous Referral Program
- Fun & collaborative company culture with lots of team building events
- Local discounts to restaurants, clothing stores, personal training, and more
- Free access to a fully equipped gym
- Friends and Family rates for hospitality brands.

**What You Will Do**:

- Assist in planning and overseeing the daily operations of the IT service desk and related systems.
- Ensure smooth functioning of support services to meet organizational goals.
- Develop and enforce IT policies and best practices for efficient system operations and development.
- General assistance to any task that may involve the IT Department
- Help Desk support for corporate offices and over the phone for satellite offices
- Ensure compliance with organizational and industry standards.
- Collaborate with clients and stakeholders to understand their requirements and priorities.
- Provide timely updates on project timelines, costs, and progress to maintain transparency and alignment.
- Support in assembling and managing a team of IT professionals, including administrators and analysts.
- Assist in managing the budget and expenditures for the service desk and associated projects.
- Identify cost-saving opportunities while maintaining service quality.
- Contribute to the recruitment, onboarding, and mentoring of IT personnel.
- Ensure team members receive ongoing professional training and skill development.

**What You Will Bring**:

- Enthusiastic personality with great communication skills
- Strong general knowledge of networking, IT systems, security, servers, firewalls, and all things Microsoft
- Proven experience in IT service management or a similar role.
- Strong leadership and communication skills.
- Diploma or Bachelor Degree in a relevant area of study (Computer Information Systems, Systems Administration, Information Technology, etc.) from an accredited institution is an asset
- 2 years of experience in a customer service or computer related role an asset
- Microsoft certifications are an asset
- Successful completion of a Criminal Background Check
- Proven ability to work rapidly in high pressure situations
- Exceptional demonstrated verbal and written communication ability
- Technically minded with a strong passion for technology
- People person comfortable with dealing with a wide array of people in difficult situations
- Thrives in a team atmosphere

**About the company**:
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
- We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please._


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