Assistant Manager

3 months ago


Vancouver, Canada TIM HORTONS Full time

**JOB DESCRIPTION - ASSISTANT RESTAURANT MANAGER**

The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation to ensure that Tim Hortons’ standards around people, products, cleanliness, and an Exceptional Guest Experience are fulfilled.

**I. Food Paper**
- The assistant manager is expected to assist with ordering supplies bi-weekly from TDL and three times a week from the Dairy supplier.
- Assists the Restaurant Manager in planning and working to budgets, achieving sales and transaction targets, including control of Food/Paper/Labour costs in the restaurant
- Collaborate with the manager to keep track of restaurant costs
- Training, mentoring and coaching restaurant teams to increase efficiency.
- Creating new ideas and suggestions to improve restaurant food paper cost
- Ensure restaurants do not run out of products at any time of the day.

**II. Operations**:

- Collaborate with the Manager in weekly audits
- Training, mentoring and coaching restaurant teams to increase efficiency.
- Ensures high standards of guest experience are maintained
- Resolves guest complaints and turns potentially negative situations into positive ones
- Aids in maximizing team member coverage at all times, performs the role of Floor Leadership, and works as required in various areas during busy periods to maintain optimal guest service levels
- Responsible for daily cash procedures and assists with financial reporting
- Collaborate with the Team Members and Manager to run the day-to-day restaurant operations and comply with pre-established Tim Hortons operating procedures
- Coordinate with the Restaurant Manager as and when required for other activities.

**B - Administrative work (Back Office)**
- Any back-office work should be done in the next 2 hours
- Managers log posted every day without Fail
- Follow-up on audit postings are done, and problems are corrected.
- Addressing all restaurant guest complaints
- Guest complaints should be resolved within 24 hours and updated
- Escalation of guest complaints should not occur.
- Detailed investigation of each guest complaint should be identified
- Support the MUM Create training strategies, new initiatives, and materials
- Ensuring that the restaurant complies with all policies and standards set out in MOL and our overarching organizational standards. (JHSC, POLICIES, PROCEDURES ETC)

**III. Labor**
- Ensure the restaurant schedule is completed by Tuesday and verified by Wednesday
- No changes should be made by the leadership team without posting a msg for Mgrs.
- SPMH and labor % are achieved according to the standard.
- Proper allocation of staff in the restaurant, keeping the peak period and busy hours in consideration.
- Make sure TM or Mgmt are not assigned Monday to Friday schedules, everyone should be available at least one weekend
- stat holidays are assigned on a proper basis to the team members.
- STAT HOLIDAY schedules are properly managed
- Responsible for Controlling Labor Costs By Reducing Employee Turnover
- Demonstrate a passion for guest service and creating exceptional guest experiences
- Pride yourself on building relationships with guests and your team
- Have strong operational experience
- Have a passion for coaching and mentoring and are comfortable delegating tasks
- Are ready to take on the full responsibility of running a Tim Hortons restaurant
- Enjoy leading a diverse team in a fast-paced environment
- Are able to engage others and develop high performance within your team

**Salary**: $18.00-$19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- Flexible schedule
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Legal status to work in Canada (required)

Work Location: In person


  • Assistant Manager

    3 months ago


    Vancouver, Canada Royal Rose Tattoo Full time

    Overview: We are seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in supporting the overall operations and success of our business. This is a dynamic and fast-paced position that requires strong leadership skills, excellent communication abilities, and a passion for delivering...

  • Assistant Manager

    3 months ago


    Vancouver, Canada The Mighty Cob Full time

    We are seeking an Assistant Manager to join our team. The Assistant Manager will be responsible for Assistant Manager Job Description ## Duties: - Assist the store manager in overseeing daily operations and ensuring the smooth functioning of the store. - Provide exceptional customer service and resolve customer complaints or issues. - Train and supervise...

  • Assistant Manager

    3 months ago


    Vancouver, Canada mason accounting Full time

    The Assistant Manager is responsible for supporting the Manager in achieving A&W Restaurant Objectives in guest service, operating standards, marketing, and financial results through developing an outstanding restaurant staff team and employing team process skills to generate performance that exceeds guest expectations. The Assistant Manager is responsible...

  • Assistant Manager

    5 days ago


    Vancouver, British Columbia, Canada Sprezzatura Mount Pleasant Full time

    Assistant Manager Job Description We are seeking an experienced Assistant Manager to support the General Manager in overseeing the day-to-day operations of a busy restaurant. Role Overview: The Assistant Manager will play a vital role in maintaining high service standards, managing a team, and ensuring the smooth operation of the restaurant. Key...

  • Assistant Manager

    3 months ago


    Vancouver, Canada Killer Ice Cream Full time

    **About us** Killer Ice Cream is a small business in Vancouver, BC V6R 1P2. Our goal is to swirl the best real fruit ice cream in the city, and deliver exceptional and cheerful customer service with every transaction. We are looking to hire a consistently professional full-time assistant manager with a sunny disposition to ensure the rest of the team are...

  • Assistant Manager

    4 months ago


    Vancouver, Canada Fountain Tire Full time

    Overview: Accelerate your career as an **Assistant Manager **with ** Fountain Tire** in the lower mainland region! **What do we offer?** At Fountain Tire, our associates are our number one asset. As a member of our staff you will get to enjoy some of our great benefits: - Competitive compensation - Comprehensive benefit programs for you and your family,...

  • Assistant Manager

    4 months ago


    Vancouver, Canada The Garden Strathcona Full time

    **Assistant Manager** **The Garden Strathcona** In this fun, multi-faceted role you are responsible for assisting the General Manager with the daily activities of our café, retail, and event space operations. This includes managing staff; fostering a culture of personal accountability and fun, problem solving day-to-day issues, cash administration, visual...

  • Assistant Manager

    3 months ago


    Vancouver, Canada TIM HORTONS Full time

    .**JOB DESCRIPTION - ASSISTANT RESTAURANT MANAGER** The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation to ensure that Tim Hortons’ standards around people, products, cleanliness, and an Exceptional Guest Experience are fulfilled. **I. Food Paper** - The assistant manager is expected to assist with...

  • Assistant Manager

    4 months ago


    Vancouver, Canada Saje Natural Wellness Full time

    **Duties**: - Assist the store manager in overseeing daily operations and ensuring smooth functioning of the store - Provide excellent customer service and address customer inquiries and concerns - Train and develop new employees on store policies, procedures, and product knowledge - Monitor inventory levels and assist in ordering merchandise to maintain...

  • Assistant Manager

    4 months ago


    Vancouver, British Columbia, Canada Cineplex Full time

    What you will do:Part-Time Assistant Manager Cineplex's Part-Time Assistant Managers are an integral part of the team who provide an exceptional experience to each and every guest. Our PT Assistant Managers are passionate about movies and look to bring their experience towards providing a fun and entertaining night out.In this role, your responsibilities...

  • Assistant Manager

    3 months ago


    Vancouver, Canada Kal Tire Full time

    Are you seeking a dynamic role focused on people development, strategic planning, cost control, inventory management, and budgeting? Are you able to transition into a role that aligns with your passion for people, strategy, and operational excellence? Look no further! We are seeking an entry-level Assistant Store Manager for Kal Tire’s **Ontario St...

  • Assistant Manager

    3 months ago


    Vancouver, Canada Panago Pizza Yaletown Full time

    **Job Title: Assistant Manager** **Location: Panago Pizza** **Job Summary**: Panago Pizza is seeking an enthusiastic Assistant Manager to support store operations, ensuring excellent customer service and a positive work environment. **Key Responsibilities**: - **Customer Service**: - Ensure a positive dining experience. - Address customer complaints and...

  • Assistant Manager

    3 months ago


    Vancouver, Canada Community Builders Group Full time

    The Assistant Manager is responsible for the assisting of the managers with the day-to-day operations as it relates to the daily operations of Community Builders Group Housing Sites. **Functions & Responsibilities**: - Participate in the development, implementation and evaluation of all corporate strategic goals and objectives as a member of the leadership...

  • Assistant Manager

    3 months ago


    Vancouver, Canada TIM HORTONS Full time

    **Required : Previous work experience as Food Service Supervisor/AM at Tim Horton's** The Tim Hortons Assistant Manager position assists in managing all aspects of a restaurant’s operation to ensure that Tim Hortons’ standards around people, products, cleanliness, and an Exceptional Guest Experience are fulfilled. **I. Food Paper** - The assistant...

  • Assistant Manager

    3 months ago


    Vancouver, Canada Comor Sports Full time

    **Comor is looking for a fun, energetic, outdoor-minded individual to join our team. We want to strengthen our growing business with the right fit as an Assistant Manager.** **Go Play Outsidewith us!** - **A neighbour to Grouse Mountain and Seymour Mountain, (where you get to play for free when you join our management team) Comor offers the best in service...

  • Assistant Manager

    3 months ago


    Vancouver, Canada VANEX Currency Exchange Full time

    We are seeking a highly motivated and skilled Assistant Manager to join our dynamic team. As an Assistant Manager, you will play a crucial role in supporting the efficient operations of our organization. You will work closely with the management team to ensure smooth day-to-day functioning and contribute to the achievement of our company's goals. This is an...

  • Assistant Manager

    3 months ago


    Vancouver, Canada Vancouver eFasteners Tools & Supply Ltd. Full time

    Vancouver eFasteners Tools & Supply Ltd. (VEF Supply) is locally owned and independently operated in the Greater Vancouver area as a wholesale distributor for the construction, infrastructure and manufacturing Industries. Our goal is to enhance business efficiency by providing lower-cost solutions, same or next day delivery, customized in-stock inventory,...

  • Assistant Manager

    2 months ago


    Vancouver, Canada AMS of UBC Full time

    Assistant Manager 6133 University Boulevard, 6133 University Boulevard, Vancouver, British Columbia, Canada Req #679 Tuesday, July 30, 2024 The Alma Mater Society (AMS) is the University of British Columbia’s (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The...

  • Assistant Manager

    4 months ago


    Vancouver, Canada Ardene Full time

    Description: THIS COULD BE YOU! Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail – we want to hear from you. The Role The Assistant Manager supports the Store Manager to achieve sales objectives, improve employee performance and ensure efficient store...

  • Assistant Manager

    4 months ago


    Vancouver, Canada True North Hostelling Association Full time

    Come work at the beach! HI Vancouver Jericho Beach is a seasonal hostel open from May to September and located a few minutes away from beautiful parkland near forest trails and seaside paths on Vancouver's Westside. In our off-season we provide low-cost student accommodation. **What's in it for you** - Proximity to beaches and forest trails when you finish...