Technical Support Specialist
Found in: Talent CA C2 - 2 weeks ago
Job summary
In order to provide effective and resilient support to NWAS Critical Systems (both in and out of office hours), without impacting day to day IT tasks (BAU) and the digital project workload, NWAS needs to ensure that the right IT support is available in the Right Place, at the Right Time, Every Time.
The role of Technical Support Specialist (Networks) has become available within the Team due to internal promotion and to enable a proactive culture of continuous improvement and resilience within the team.
As a part of the Trusts infrastructure team, the Technical Support Specialist (Networks) will be a senior authority on the NWAS network (both WAN and LAN), working under the Delivery Assurance Officer will be responsible for the maintenance and management of both the existing network solution and all future developments.
You will be considered a Subject Matter specialist for the NWAS network and will use your developed technical knowledge and experience to drive the continual improvement of network services to the trust. You will be one of the most senior escalation points for all Trust network issues, providing advice and guidance to both the ICT Senior Management Team and the 3rd line infrastructure engineers.
Main duties of the job
Due to the above, it is expected that the successful candidate will have at least 5 years experience of a Cisco network environment at a senior level, experience in Palo Alto or Aruba equipment would be a significant benefit. Your technical abilities will be tested at the Interview and your experience in the above should be detailed on the application to ensure that you are taken through to the Interview stage.
The Technical Support Specialist (Networks) will work with the Delivery Assurance Officer to maintain network systems which meet the needs of our changing digital landscape, assessing business requirements across the Trust and recommending solutions which meet current requirements, whilst future proofing design and maintaining awareness of technology developments and the strategic direction of the trust.
You will ensure that network telecommunications design incorporates resilience, reliability and sustainability. You will ensure comprehensive system design and configuration documentation is produced, maintained and controlled throughout the life of the solution. As part of the role it would be expected that you would cross train and gain experience on the Telephony side of the Team as well. This will be facilitated internally.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description
Job responsibilities
Please ensure that you have fully read the job description and person specification before applying for this role.
Regular travel in your own vehicle may be required across the Northwest and occasionally nationally (subject to Agenda for Change terms and conditions) whilst a reduction in unnecessary journeys via the use of technology will be actively encouraged.
The Trust regrets that it cannot offer Visa support or relocation allowances.
Person Specification
Skills / Competencies
Essential
Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation. Highly advanced keyboard skills and the ability to design and document technical process maps. Logical approach to problem solving.
Qualifications and Knowledge
Essential
Batchelor level qualification or equivalent relevant in depth experience in an Ambulance Service environment. Evidence of continued professional and personal development.
Experience
Essential
Practical experience designing, implementing and maintaining network systems to service requirements. Proven record of driving technology best practice in a healthcare environment.
Values and Behaviours
Essential
Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Skills / Competencies
Essential
Remains calm under pressure. Network Switching and Routing. Wireless Firewalls and security devices
Qualifications and Knowledge
Essential
Demonstrable understanding of network solutions, design, technology and standards.
Values and Behaviours
Essential
Being at our best - professional and adaptable and takes pride in work. Being at our best - professional and adaptable and takes pride in work. oMaking a difference - act with compassion, kindness and integrity towards everyone-
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