Customer Service Dispatch Coordinator

3 weeks ago

Brampton, Canada Johnson Controls International Full time

**Unleash your potential with the Johnson Controls team**:
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

**Your next incredible opportunity is just a few clicks away**

**Here's what we have to offer**
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).

**This is a 24-hour call center position - Onsite.** **Hours vary from 8 am to 10 pm - must be flexible to hours. There are scheduled shifts.**

**How you will do it**:

- Monthly/weekly Reporting of Service Tickets for local customers.
- Assist Service Manager and Service Team leaders in coordinating Service department tasks
- Create POs to vendors to purchase parts needed for service tickets, and for local stock.
- Work with the Installation Teams on the handing over process for completed projects.
- Collect and Analyze data from Service tickets to measure the efficiency and improve the quality of our services.
- Follow up with the customers and collect their feedback.
- Gathering all necessary information for final close-out documents.
- Perform administrative functions including, but not limited to, answering phones, correspondence with customers, filing, and other duties.

**What we look for**:
**_ Required_**
- Bilingual in French and English.
- College Diploma preferred, high school diploma or equivalent required, plus one to two years of related work experience, preferably within a service / sales, or technical work environment.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals.
- Experience and/or basic project accounting or costing principals is desired.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Availability to work any shift is required.
- This position is remote.

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