Dispatcher/customer Service

3 months ago


Brampton, Canada Farrex Freight Systems Ltd Full time

Responsibilities:

- Answer incoming calls and respond to customer inquiries.
- Provide exceptional customer service to clients and customers.
- Ensure timely and accurate shipment of products.
- Enter all Bol’s that come in for the day.
- Open driver daily trip sheet for local shipping and Update with added pick ups and deliveries for live allocation.
- All orders for the day of must be updated live with pickup/delivery notification to our customers.
- Check Trucking software to ensure the actual start/end time is accurate.
- Tracking the drivers.
- Check timecard and Runsheet to ensure times match and update Payroll.
- Ensure all drivers report to work on time that has started.
- Assign drivers tractor and trailer number when required.
- Ensure drivers are aware of special instructions for daily pickups (APPT Time etc.).
- Maintain and follow all Dispatch SOP’s.
- Make appointments for all orders which require.
- Trip sheets need to be updated.
- Update maintenance daily upon receiving invoices into System.
- File all maintenance invoices into binders after uploading, if hard copies are provided.
- Review driver run sheets and PODS. Follow the SOP for completion.

Update the fuel log.
- Update the Payroll sheet.
- Update truck/Trailer Master.
- Update the return file.
- Update Warehouse Tracker.
- Warehouse and LTL daily morning and Evening inspection.
- Update Truck/Trailer maintenance
- Create the Optimal route.
- Confirm the daily yard check is performed.
- Provide rate to customers if needed.

**Requirements**:

- 3-5 years of experience in Transportation company
- Excellent communication skills, both verbal and written
- Knowledge of supply chain processes and freight logistics
- Computer and customer service skills
- Familiarity with shipping and receiving procedures.
- Ability to analyze customer needs and provide appropriate solutions.
- Shift Monday-Friday from 12 pm to 8 pm, and weekend if needed.
- Ready to be flexible in regard to shift change and start/end time
- Ready to accept any additional assignments or changes for his job duties if required.

**Salary**: $45,000.00-$60,000.00 per month

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to Relocate:

- Brampton, ON L6T 5V3: Relocate before starting work (required)

Work Location: In person



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