Customer Success Advisor

3 months ago

Halifax, Canada Eastlink Full time

**Designated Office**:
Eastlink
6080 Young Street
Halifax, NS
**This position is**:
Hybrid, at least 3 days per week in office
Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.
**Key Job Responsibilities**:

- Providing exceptional customer service with a first call resolution experience that includes a personalized, sensible, and professional solution,
- Inter-provincial ports - calling customers and confirming their address,
- Returned mail - opening and reviewing returned mail, and preparing files,
- Other mail items, e.g., POA or trustees, noting accounts and filing or scanning as appropriate,
- Serving all customers with genuine empathy and enthusiasm,
- Building customer trust and loyalty by ensuring that all concerns are resolved in a timely manner with exceptional customer service,
- Identifying process gaps and providing ideas on improvements to provide a more positive customer experience,
- Participating in activities designed to improve customer satisfaction and business performance.

**Qualifications**:

- Minimum of 2-3 years’ experience within Eastlink Customer Sales and Service or Customer Solutions is preferred,
- A passion for customer service and an understanding of the business implications of all forms of resolution,
- Strong knowledge of Eastlink Mobile/MIND as well as Wireline/CSG,
- Strong business communication both written and verbal,
- Attention to detail, demonstrated problem solving, and analytical skills,
- Patient, empathetic listener with ability to control the direction of the calls and diffuse stressful encounters,
- Ability to work with confidential information and materials,
- Ability to deliver effective results, meet tight deadlines and targets,
- Strong keyboarding skills with proficiency in Microsoft Office Suite including Excel,

The successful incumbent will have proven reliability and will be able to work from Young Tower at least 3 days per week.
Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your career started with us and stay with us, your journey begins here

  • Student Success Advisor

    2 months ago

    Halifax, Canada Dalhousie University Full time

    Position Information **Position Title** - Student Success Advisor**Department/Unit** - Student Academic Success Services**Location** - Halifax, Nova Scotia, Canada**Posting Number** - S340-24**Employee Group** - DPMG**Position Type** - Regular, On-Going**Duration of Contract (if applicable)** **Employment Type** - Full Time**Full-time Equivalency (FTE)** -...

  • Customer Success Manager

    7 months ago

    Halifax, Canada LifeRaft Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    7 months ago

    Halifax, Canada Bulletproof Solutions Full time

    **Who We Are**: Headquartered in Atlantic Canada with offices across the United States and around the world, Bulletproof has decades of experience in IT, security, and compliance. The company’s footprint now includes users on six continents trusting Bulletproof to address their technology challenges and strengthen their security posture. Driven by...

  • Customer Service Advisor

    4 months ago

    Halifax, Canada Krown Rust Control Full time

    **Krown Rust Control is seeking a full time, seasonal Customer Service Representative for our Halifax location. This position may develop to full time, based on performance.** **ALL APPLICANTS MUST CURRENTLY BE LIVING IN NOVA SCOTIA** **The Service Advisor** works closely with the Branch Manager to keep operations running seamlessly. The Service Advisor is...

  • Customer Services Advisor

    1 week ago

    Halifax, Canada Insights Full time

    **Your purpose in the role** As a Customer Service Advisor, you will be accountable for managing enquiries on our new ‘Case Management’ system ensuring these are logged accurately and successfully closed and/or triaged within our service level agreements, ensuring customer satisfaction is being achieved. **What you’ll do to succeed** - Bring a...

  • Director of Customer Success

    7 months ago

    Halifax, Canada LifeRaft Full time

    **LifeRaft Director of Customer Success** Dedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...

  • Customer Services Advisor

    1 week ago

    Halifax, Canada Insights Full time

    Halifax, Nova Scotia **Your purpose in the role** - As a Customer Service Advisor, you will be accountable for managing enquiries on our new ‘Case Management’ system ensuring these are logged accurately and successfully closed and/or triaged within our service level agreements, ensuring customer satisfaction is being achieved.**What you’ll do to...

  • Advisor Support Associate

    1 week ago

    Halifax, Canada Canada Life Assurance Company Full time

    **Job Description**: Reporting to the Regional Sales Support Manager, the Advisor Support Associate (ASA) provides sales support and service to advisors and foster relationships between aligned advisors and their customers. By moving each sale through processes and leading to a successful close, the ASA frees up the advisor’s time to focus on sales. An...

  • Customer Success Specialist

    3 months ago

    Halifax, Canada Pagefreezer Full time

    **Are you the newest Customer Success Specialist at Pagefreezer?**: **What we do and why**: - No one can ignore the internet these days—and a lot of great things are happening online—but we also know that online harms are damaging many individuals, communities, and organizations. It's Pagefreezer's vision to make the Internet a safer place by delivering...

  • Customer Success Manager

    7 months ago

    Halifax, Canada Adaptiiv Medical Technologies Full time

    At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to contribute to...

  • Student Success Advisor

    2 months ago

    Halifax, Canada Eastern College Full time

    **Job Title**: Student Success Advisor **Company**: Eastern College **Location**: On-site, Halifax** **Campus - 6940 Mumford Road, Halifax, NS B3L 0B7 **Hours**: Full-time. Monday to Friday, 8:30 am - 5:00 pm or 8:00 am to 4:30 pm **Start Date**:Immediate** **About Us**: Eastern College Inc. is a leader in the Private Career College industry in Atlantic...

  • Customer Success Coordinator

    7 months ago

    Halifax, Canada Introhive Full time

    **About Introhive** Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues, employee productivity and to improve customer experience management. We’ve grown a lot since we began our journey in 2012, but our core mission remains...

  • Service Video Advisor

    7 months ago

    Halifax, Canada Volvo of Halifax Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Volvo of Halifax** is seeking a** Service Video Advisor / Parts Advisor **to join our team! As a **Service Video Advisor/Parts Advisor** at **Volvo of Halifax**,...

  • Customer Success Strategist

    1 week ago

    Halifax, Nova Scotia, Canada Dash Hudson Full time

    At Dash Hudson, we're empowering brands to outsmart social media. As a Customer Success Strategist, you'll be the primary contact for our small and medium business customers.Your main goal is to retain and grow our existing customer base by renewing contracts and expanding their scope. You'll work closely with our Customer Success team to ensure seamless...

  • Customer Success Manager

    4 months ago

    Halifax, Canada LifeRaft Full time

    As a Client Success Manager (CSM), you will be instrumental in fostering and nurturing robust partnerships between LifeRaft and our valued clients. Your primary focus will be comprehending each client's unique business objectives and requirements, and facilitating seamless onboarding and sustained utilization of Navigator's solutions. With dedicated support...

  • Service Video Advisor

    7 months ago

    Halifax, Canada Steele Chrysler Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Chrysler** is seeking a** Service Video Advisor **to join our team! As a **Service Video Advisor** with **Steele Chrysler**, your primary responsibilities...

  • Service Video Advisor

    7 months ago

    Halifax, Canada Steele Subaru Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Subaru** is seeking a** Service Video Advisor **to join our team! As a **Service Video Advisor** with **Steele Subaru**, your primary responsibilities will...

  • Video Service Advisor

    7 months ago

    Halifax, Canada Steele Subaru Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Subaru** is seeking a** Service Video Advisor **to join our team! As a **Video **Service Advisor** with **Steele Subaru**, your primary responsibilities...

  • Service Video Advisor

    7 months ago

    Halifax, Canada Steele Hyundai Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Hyundai** is seeking a** Service Video Advisor **to join our team! As a **Service Video Advisor** with **Steele Hyundai**, your primary responsibilities...

  • Service Video Advisor

    7 months ago

    Halifax, Canada Steele Mitsubishi Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike. **Steele Mitsubishi** is seeking a** Service Video Advisor **to join our team! As a **Service Video Advisor** with **Steele Mitsubishi**, your primary...