Service Manager

4 days ago

Toronto, Canada The Rec Room Full time

**Job Description**:
Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s expanding from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest - let’s tell you a bit about this revolutionary new concept called **_The Rec Room_**.

The concept features a wide range of entertainment options: a large attractions area featuring state of the art simulation games, redemption gaming for prizes, and a variety of recreational games including luxury bowling, billiards, shuffleboard and ping pong. There is an auditorium-style venue offering live entertainment - musical acts, bands and comedians - and also features a theatre-sized, high definition screen for catching the game or watching a wide range of other entertainment programming. The Rec Room offers an upscale casual dining environment, featuring an open kitchen and a contemporary menu offering everyone’s favourites, as well as an “eatertainment-style” concept in the games area. A large centre bar area with adjacent stage includes impressive digital displays and serves as the gathering spot for watching the big game or other major events. The Rec Room integrates a cutting-edge interactive technology platform that enhances all aspects of the entertainment experience.

Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of **Restaurant/Amusement Service Manager - The Rec Room Roundhouse**, reporting to the Senior Service Manager. **This position will be based at The Rec Room Roundhouse located at 255 Bremner Blvd, Toronto, ON M5V 3M9.**

The Service Manager (SM) shall work to ensure The Rec Room policies, procedures and standards are being followed and adhered to in all guest facing and culinary areas within their Rec Room location. Responsibilities shall include the protection of Company assets, people, inventory and facilities, as well as the planning, evaluation and monitoring of operations, merchandise and financial areas within multiple departments to maximize sales and profitability. The SM will support the Senior Service Manager (SSM) directly with the locations accountability for the guest experience and profit and loss performance of the venue against budget.

The Service Manager is expected to professionally execute all company programs, supporting the operation of the business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality and service consistently high. It is important for the Service Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of the Supervisor and Hourly compliment by providing coaching and feedback.

**Responsibilities will include, but are not limited to, the following**:

- Responsible for establishing and maintaining excellent guest service and providing an exceptional guest experience across all departments in the venue.
- Responsible for maintaining the seamless operation of all Amusement, Food and Beverage, Guest Service and retail operation within the Rec Room.
- Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regular monitoring of the restaurant, gaming floor, redemption, mezzanine gaming areas, and restrooms.
- Responsible for completing daily, weekly, monthly checklists and ensuring inspections are up to date according to internal and external (regulatory bodies) requirements.
- Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
- Responsible for executing Groups & Events within venue, providing exceptional guest service.
- Understand and effectively follow all Rec Room values, policies and procedures.
- Protect and enhance the Rec Room brand.
- Practice and role model Company culture.
- Recruit, interview, train and coach venue management, and proactively plan for succession.
- Attend regular meetings with AGM, Senior Service Manager, and designated Service Managers to provide feedback, set goals and evaluate performance.
- Delivering employee training and execute development strategies for area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, and Groups & Events).
- Understand and implement appropriate disciplinary action for performance and behavioural management.
- Evaluate and take action to improve departmental turnover and increase employee morale by creating a supportive employee centered environment.
- Plan, evaluate and monitor operations in guest facing areas to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards.
- Drive sales through professional execution, managing staffing and operational plans t

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