Current jobs related to Customer Relations Specialist - Markham - ENERCARE
-
Customer Relations Specialist
3 months ago
Markham, Canada Porsche Centre Markham Full timeCustomer Relations Specialist Porsche Centre Markham Markham ON L3P 3M2 Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We're...
-
Customer Relations Specialist
7 days ago
Markham, Ontario, Canada Metergy Solutions Full time{"Job Title": "Customer Relations Specialist", "Job Summary": "We are seeking a highly skilled Customer Relations Specialist to join our team at Metergy Solutions Inc.As a Customer Relations Specialist, you will be responsible for providing timely, helpful, and professional assistance to customers who contact us. This includes responding to telephone service...
-
Customer Relations Specialist
1 week ago
Markham, Ontario, Canada Metergy Solutions Full time{"Job Title": "Customer Relations Specialist", "Job Summary": "We are seeking a highly skilled Customer Relations Specialist to join our team at Metergy Solutions Inc.As a Customer Relations Specialist, you will be responsible for providing timely, helpful, and professional assistance to customers who contact us. This includes responding to telephone service...
-
Customer Relations Specialist
4 months ago
Markham, Canada ENERCARE Full timeProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...
-
Customer Relations Specialist
2 months ago
Markham, Canada Enercare Full timeProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much...
-
Customer Relations Rep
4 months ago
Markham, Canada BMW Markham Full timeCustomer Relations Rep BMW Markham, Markham, ON L3R 5M2 Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We're looking for a...
-
Customer Relations Specialist
3 months ago
Markham, Canada ENERCARE Full timeProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...
-
Customer Relations Specialist
6 days ago
Markham, Canada Metergy Solutions Full timeCustomer Relations Specialist About Metergy Solutions Inc. (“Metergy”) As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal...
-
Customer Relations Specialist
5 months ago
Markham, Canada Metergy Solutions Inc. Full timeAbout Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...
-
Employer Relations Specialist
2 weeks ago
Markham, Canada Job Skills Full time**Employer Relations Specialist** **Full-time Opportunity** **York Region** **Who we are**: Job Skills offers employment solutions connecting the skills of job seekers with the needs of employers to create a more vibrant community. **What we need**: Results-driven individuals who: - Are inspired by helping people achieve their employment goals and...
-
Customer Support Specialist
3 weeks ago
Markham, Ontario, Canada Jonas Club Software Full timeJob SummaryWe are seeking a dedicated professional to join our team as a Customer Support Specialist at Jonas Club Software. As a key member of our Support Team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesIssue Resolution: Troubleshoot client issues in a timely and efficient manner,...
-
Customer Support Specialist
3 weeks ago
Markham, Ontario, Canada Jonas Club Software Full timeJob SummaryWe are seeking a dedicated professional to join our team as a Customer Support Specialist at Jonas Club Software. As a key member of our Support Team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesIssue Resolution: Troubleshoot client issues in a timely and efficient manner,...
-
Technical Customer Service Helpdesk Specialist
4 months ago
Markham, Canada CB Canada Full timeTechnical Customer Service Helpdesk SpecialistOn behalf of our client, a leader in device networking and connectivity hardware, Procom is seeking a Technical Customer Service Helpdesk Specialist for a full-time opportunity in Markham, ON. The Technical Customer Service Helpdesk Specialist will provide technical assistance and answers to customer questions,...
-
Customer Relations Specialist
6 days ago
Markham, ON, Canada Metergy Solutions Full timeCustomer Relations Specialist About Metergy Solutions Inc. (“Metergy”) As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal...
-
Client Relations Specialist
1 month ago
Markham, Ontario, Canada Bittele Electronics Inc. Full timeBittele Electronics Inc. is a reputable Turn-Key PCB assembly provider focused on prototype and low-to-mid volume PCB assembly. Our operations encompass a comprehensive facility that integrates our Head Office, Sales Office, Parts Procurement Team, along with our advanced PCB Assembly line. Since our inception, we have established a solid brand presence and...
-
Client Relations Specialist
1 month ago
Markham, Ontario, Canada Bittele Electronics Inc. Full timeBittele Electronics Inc. is a reputable Turn-Key PCB assembly firm focused on prototype and low-to-mid volume PCB assembly. Our operations include a Head Office, Sales Office, Parts Procurement Team, and a cutting-edge PCB Assembly line. Established in the industry, we have built a strong brand presence and reputation in the realm of Turn-key PCB assembly.We...
-
Customer Support Technical Specialist
1 month ago
Markham, Ontario, Canada CB Canada Full timeCustomer Support Technical SpecialistCB Canada is seeking a Customer Support Technical Specialist to provide expert assistance in resolving technical inquiries and issues related to device networking and connectivity hardware. This role involves guiding customers through troubleshooting processes and offering solutions tailored to their network...
-
Customer Relations Manager
4 weeks ago
Markham, Canada ENERCARE Full timeProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...
-
Customer Relations Manager
3 days ago
Markham, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Manager to join our team. As a key member of our Customer Operations department, you will be responsible for handling escalated customer account inquiries, providing guidance and support to customers, and developing customer-focused programs to enhance customer relationships.Key...
-
Customer Relations Manager
4 days ago
Markham, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a highly skilled Customer Relations Manager to join our team. As a key member of our Customer Operations department, you will be responsible for handling escalated customer account inquiries, providing guidance and support to customers, and developing customer-focused programs to enhance customer relationships.Key...
Customer Relations Specialist
4 months ago
Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Enercare has recently introduced a hybrid working environment pilot for most office-based roles, providing the benefits of in-person connection and collaboration with increased balance and flexibility. Under the current pilot that runs to the end of summer, applicable employees work in the office two days per week, and work from home three days. Join Enercare and take this journey with us that we’ll use to learn and shape the future hybrid model.
**Role**: Customer Relations Specialist
**Status**: Temporary - Full Time 8-12 months
**Department**: Customer Operations, EHCS
**Reports to**: Manager, Executive Escalations
**Location**: Birchmount
**Hours**: 8:30am - 4:30pm Monday - Friday.
As Customer Relations Specialist, you will be primarily responsible for managing customer account inquiries and disputes; using your problem-solving skills and customer centric focus you will approach each case with the goal to turn every customer experience into a positive one that will enhance customer relationships. You will create and retain customer loyalty by establishing rapport with escalated customer's while liaising with different internal groups to assist in resolving the customer’s dispute in a timely and equally satisfactory manner.
**Responsibilities**:
- Resolve customer disputes that flow in through a variety of channels including Executives, Legal, Regulatory, Media, Internal business partners, Vendors and Customers
- Investigate and solve customer disputes that may be complex, or long-standing and already reviewed by other business units without coming to a final resolution
- Address all concerns or disputes a customer may have, working with business unit partners, legal team, or leadership (including executive) team to resolve them
- Process all in scope transactions required to resolve a customer dispute; issuing customer refund, goodwill credit, buyout transactions, retrieval of contracts or other documents
- Maintain accurate records of discussions/correspondence with customers and actions taken to resolve dispute
- Work with internal Call Centre partners, as well as 3rd party service providers, to complete escalated (Customer Care) customer requests/inquiries.
- Provides input and recommendations into the development of process, procedures, policies and standards within the team and organization to improve customer experience
- Assist in the management of all Executive Escalation Team mailboxes that could include: creating cases in internal tracking system, identifying to team members and management of urgent customer escalations, assigning of new cases
- Assist with Appliance queue inquiries and escalations, as required
- Assist with social media platform monitoring and responses, as required
- Participate in Team Meetings and engage/influence peers positively
- All other duties/task assigned by manager
**Qualifications**:
- 3 + years of call center experience or similar customer facing role dealing with escalated customers
- Billing experience an asset
- Excellent written and verbal communication skills
- Comfortable liaising with different levels of organizational management; up to, and including, Senior Leadership
- A self-starter with strong attention to detail and a focus on meeting deadlines
- Ability to prioritize, critically analyze, solve, and where appropriate, escalate issues
- Strong decision-making and analytical skills
- Excellent time management and organizational skills
- Demonstrated ability to influence others without direct authority
- Communicates information timely and effectively, providing clarity and direction
Enercare’s recruitment process includes accommodation for applicants with disabilities. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.