Systems Support Supervisor

2 months ago


Montréal, Canada McGill University Full time

Please refer to the

job aid for instructions on how to apply.

McGill’s Scholarship and Student Aid Office (SSAO) advises McGill students on funding options, budgeting, and debt management. They administer all provincial, federal, and US government student financial assistance. They offer an Entrance Bursary Program, Entrance Scholarships, an In-Course Financial Aid Program (loans and bursaries) and a Work Study Program based on financial need.

Position Summary:
Primary Responsibilities:

- Supervises Award Processing Services support staff. Ensures the delivery of outstanding, timely response to inquiries,
monitors transactions performed by staff and conducts occasional work audits. On-boards, orients and trains permanent and temporary staff which includes casuals, or work study students.
- Monitor adherence to Committee on Enrolment and Student Affairs (CESA) framework for the governance and policies around student awards. Ensure proper codification standards for changes/new Award funds and provide oversight and quality control of all Aid Fund Code records. Maintain and publish official Undergraduate Scholarships and Awards calendar
- Act as advisor to unit members regarding University policies and procedures relating to student award processing. Provides Award Processing end-user support by responding to inquiries and providing assistance to users as required.
- Present training workshops/information sessions for end user community. Conduct needs assessments, design workshops/presentations and develop/maintain supporting training and reference materials for publication as knowledge base articles or toolkit documentation.
- Website development/maintenance.

Other Qualifying Skills and/or Abilities

LI-Hybrid
- Minimum Education and Experience:

- DEC III 3 Years Related Experience /
Annual Salary:

(MPEX Grade 03) $59,870.00 - $70,440.00 - $81,010.00
- Hours per Week:

- 33.75 (Full time)
Supervisor:

Associate Director Systems
Position End Date (If applicable):

Deadline to Apply:

- 2023-06-15
- ._



  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **TITLE**: SUPERVISOR SYSTEM ANALYST **DEPARTMENT**: Information Services **LOCATION**: Montreal **SCOPE**: As a System Analyst (SA) Supervisor, you will be responsible for overseeing a team of SA’s in assessing software quality through manual and automated testing. You will collaborate with cross-functional teams to identify and resolve issues, improve...


  • Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Position Summary: Under the supervision of the Managers assigned to the Expense Management Tool Project,, the incumbent shall administer and perform tasks associated with the management of Expense Payment Services teams (Travel, Payment Request and PCard Compliance) as per the following...


  • Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...


  • Montréal, Canada K-Bro Linen Systems Full time

    K-Bro Linen Systems is the largest provider of laundry and linen services to hotels in Canada. We are seeking a Production Supervisor for our commercial laundry facility called Buanderie Villeray located at 4740 Rue de Rouen in Montreal. We value workforce diversity and offer long term employment with excellent growth opportunities in a friendly work...

  • Plm System Admin

    2 months ago


    Montréal, Canada Amaze systems Full time

    VPM Activities (VPM Release,VPM Environment) - Catia configuration - Interface Management - Cron-Job Management - 3Dex components administration (FTS,FCS, 3DSpaceindex etc) - Load Balancer configuration - Issue Debugging & Support(for Prod issues) **Salary**: $100.00-$130.00 per year **Benefits**: - Relocation assistance Schedule: - 8 hour shift -...


  • Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Faculty / Unit: School of Continuing Studies (One year leave replacement) Position Summary: The Systems Support Officer (SSO) role is the lead in all the aspects of the Destiny One system full implementation, while ensuring proper integration with current University systems, processes and...

  • Service Supervisor

    1 month ago


    Montréal, Canada WASH Multifamily Laundry Systems Full time

    WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of...


  • Montréal, Canada G Canada Therapeutics Full time

    ¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que desde 1909 mejora la salud y el bienestar de las personas en todo el mundo. Somos líderes en medicamentos hemoderivados y...


  • Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Position Summary: In collaboration with the Manager of Building Services, Grounds and Special Events will assist in providing support in the delivery of services for events at McGill University. Will supervise custodial, grounds and events support staff assigned to special events within widely...


  • Montréal, Canada CTConsultants Full time

    **CTC007198 - Support - Systems Analyst**: **Type d'emploi: Contract**: **Durée: Eleven months**: **Mode de travail: Mixed**: **Description**: Main accountabilitiesSkills / competencies: - Undergraduate degree in Computer Engineering, Computer Science or equivalent training and experience. - Excellent understanding of SAP ERP /Hana Cloud - 8-10 years of...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **RESPONSIBILITIES**: - Develop and motivate an effective Customer Support team to ensure productivity standards are met. - Supervise Customer Support staff, which involves performance evaluation, hiring, workforce planning, development, coaching, discipline and analyzing productivity reports. - Provide guidance and support to subordinates, travel agents,...

  • IT Support Technician

    3 weeks ago


    Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Position Summary: Under the direction of the immediate supervisor, provides, in person, IT support and performs technical tasks related to the maintenance of an area’s IT resources including desktop computers, laptops, PDA, smartphones and peripherals. Installs, configures, tests and upgrades...


  • Montréal, Canada Tekwissenllc Full time

    Customize production tools (monitoring, deployment, scheduling etc.) - Contribute to medium - Provide feedback and propose solutions to management on performance, capacity and design issues The production engineer will also work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the...


  • Montréal, Canada Heunets Systems Full time

    URGENT! Job Role - Desktop Support Technician Level 1 Job Summary Desktop Technician will provide day to day local a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket...

  • Assistant Supervisor

    1 month ago


    Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Position Summary: The Assistant-Supervisor reports to the Sector Operations Supervisor. He assists him/her in his role of maintenance of building equipment and provision of an optimal environment for academic and research purposes, in support of the University Mission. Primary...

  • Team Lead

    2 weeks ago


    Montréal, Canada PBS Systems Full time

    “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” **The Opportunity**: We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail...


  • Montréal, Canada Intelerad Full time

    Company Description Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management...


  • Montréal, Canada McGill University Full time

    Please refer to the job aid for instructions on how to apply. Position Summary: Part of the Enrolment Services project team and responsible for the planning and development of policies as well as the implementation of information systems in response to needs of students and staff. Design and lead special IT projects, integrating new technologies and...

  • Lead Agent

    1 week ago


    Montréal, Canada Air Inuit Full time

    **POSITION OVERVIEW** Performing all the regular tasks of a CRS service agent, the team leader supports the supervisor in his daily tasks and takes over as needed. In addition, he or she contributes to the training of new member of the team. CRS agents are the help desk for all our stations regarding reservation and check-in systems. They help install new...


  • Montréal, Canada Concordia University Full time

    **Position Number**:50000036 / P4637A **Department**:Systems **Grade**:GR12 **Campus**:Sir George Williams (Downtown) **Salary**:$76,468.50 - $91,341.36 per annum **Union/Association/HR Policy**:CUPEU **Posting deadline**:April 17, 2024 Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University...