Team Lead

3 weeks ago


Montréal, Canada PBS Systems Full time

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun”

**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

**The Role**:
As a Team Lead - Bilingual Support, you will be responsible for providing guidance, coaching and support to your team. In addition, you will be providing remote and on-site support and training to our clients that use our software both in English and French.

This role could be filled in any of our offices and/or remote

**Requirements**:

- Logging and documenting all customer interactions within our ticketing system and escalating matters as required.
- Collaborating with other groups/departments to streamline service delivery.
- Identify opportunities to drive process improvements that positively impact the client’s experience.
- Develop knowledge and understanding of our software and the supporting Infrastructure.
- Achieve program certification within your primary group within 6 months, and additional program certification/s within 18 months, up to PBS Certified Professional status.
- Maintaining a high level of punctuality as well as a consistent, reliable attendance standard.
- Achieving and exceeding KPI targets and other Metrics defined by the department.
- Available to travel as and when the need arises throughout the US and Canada.
- Keeping abreast of Software enhancements and new released, by attending Apogees and reviewing release notes.
- Assisting and training current as well as new staff members.
- Maintaining and contributing knowledge-based articles including informational articles, how-to’s, troubleshooting guides and FAQs.
- Escalating Incidents, Problems, and Enhancement tickets to our development team.
- Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required.
- Problem Management - Define, address, and manage the root cause of a problem, to help prevent further issues.
- Communicate and coach direct reports on daily performance and quality & quantity of work, behavior, punctuality, and attendance standards within the team.
- Analyze and evaluate KPI targets and other Metrics defined by the department, and use results for performance reviews, to help develop Analysts and improve team performance.
- Manage/coordinate client escalations and communications.
- Escalate client as well as staffing issues and concerns to the Program Manager.
- Collaborating with other team leads to ensure adequate staffing levels are scheduled and maintained.
- Commit to an ongoing personal development and cross-training as recommended by the Program Manager.
- Create a positive workplace culture.

**Qualifications**:

- Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing.
- Strong Leadership and coaching abilities
- Strong time management & organization skills.
- Strong decision making and analytical abilities.
- Strong detail orientation.
- Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
- Ability to work independently and within a team environment.
- College Diploma.
- Must have Valid Drivers license.
- Previous customer service, helpdesk or dealership experience will be considered an asset.
- Over 3+ years of PBS experience, Dealership/Automotive or leadership experience within a customer support environment

**What we offer**:

- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive annual base salary
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, Goodlife and more.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.


  • QA Lead

    1 week ago


    Montréal, Canada Diverse team Full time

    Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering. - 10+ years of overall testing experience (Including manual and automation). - 2-3 years of experience working as a QA Lead. - 3-4 years of experience in automation testing using selenium, cypress. - Must have experience programming in one or more of the following - Java,...

  • Team Lead

    3 weeks ago


    Montréal, Canada Roots Full time

    At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and...

  • Team Lead

    2 months ago


    Montréal, Canada Roots Full time

    At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and...

  • Team Lead

    2 months ago


    Montréal, Canada Lexop Full time

    Lexop is looking for an experienced Team Lead — open to hybrid work within Canada._ **Lexop’s mission is to help people pay their past-due bills easily. **In fact, we want to be the number-one recovery experience for businesses and their customers worldwide. To help us achieve our vision, Lexop is looking for a talented team lead to support the...

  • IT Team Lead

    1 week ago


    Montréal, Canada Leap Event Technology Full time

    **WHO WE ARE**: Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to...

  • Team Lead

    2 months ago


    Montréal, Canada Roots Full time

    At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and...

  • Team Lead

    4 days ago


    Montréal, Canada National Bank of Canada Full time

    ** Please take note that the job is based in Toronto ** National Bank Independent Network (NBIN) is the leading choice of Introducing Brokers and Portfolio Managers looking for brokerage administration support. NBIN provides trading and custodial services to Portfolio Managers (PM), and is a Carrying Broker to IIROC registered Introducing Brokers (IB)...

  • Team Lead

    4 weeks ago


    Montréal, Canada American Iron and Metal Full time

    Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of team...

  • Disputes Team Lead

    2 months ago


    Montréal, Canada ZIM Full time

    The Dispute team lead’s main purpose is to lead the resolution of disputes and to optimize the process of resolving disputes with customers. It involves identifying, tracking, researching, and communicating with customers to resolve disputes and documenting the resolution. A close collaboration of all business functions is essential to be successful in the...

  • Animation Team Lead

    2 weeks ago


    Montréal, Canada Ubisoft Full time

    **Job Description**: As an Animation Team Lead, you will support the Project Lead (CP)/ Production Manager (PM) in overseeing work quality and deadlines for your small team. You will help follow up on and validate your team’s work and coach team members while overseeing part of the development of the game (where necessary). **What you'll do** - Create,...

  • Testing Team Lead

    2 months ago


    Montréal, Canada RTINGS.com Full time

    The Testing Team Lead is responsible for supervising product testing, leading a team of testers to accomplish testing goals while improving the team’s quality of output, training, and prioritization. **Responsibilities** - Lead a team of 2-6 tech testers - Organize and delegate work to employees, track process, and enforce deadlines - Set and enforce...

  • Carpenter Team Lead

    3 days ago


    Montréal, Canada GSM Construction & Renovation Full time

    Full-time - L’Île-Perrot, Quebec_ As a Carpenter Team Lead, your job is to efficiently run the day to day operations on job sites and manage a team. You take pride in your work and will assume responsibility for all your projects by keeping the worksite clean and safe while executing quality jobs in a timely manner. You treat all your clients and team...

  • Driver Team Lead

    3 weeks ago


    Montréal, Canada Mosaic Full time

    **Driver Team Lead** **Description** **Bilingual Driver Team Lead** Mosaic is a leading North American Integrated Agency, specialized in connecting brands with consumers through Experiential Marketing, Sales & Merchandising, and Shopper Marketing. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways...

  • Warehouse Team Lead

    2 weeks ago


    Montréal, Canada Groupe 3DM Full time

    The Warehouse Team Lead is responsible for leading a team of warehouse clerks, acting as the main point of support for the employees, and for preparing orders for shipping. Must use packing lists/scan gun to pick a wide variety of items and must arrange items in final shipping materials. To ensure success, the Warehouse Team Lead needs to be able to lead a...

  • Team Lead

    4 weeks ago


    Montréal, Canada Metro Supply Chain Full time

    Team Lead 8000 Bd Henri Bourassa O, Saint-Laurent, QC H4S 1P4, Canada Req #2917 Tuesday, May 28, 2024 Join our team Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a...

  • Routing Team Lead

    2 months ago


    Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Description: The Routing Team Lead is responsible for ensuring that all Stations are assigned and that the Route Planners they oversee are regularly reviewing their assigned stations. They are to investigate and resolve issues that occur during the night, such late truck departures and late optimizations and provide a...

  • Team Lead

    2 months ago


    Montréal, Canada Ubisoft Full time

    **Job Description**: As a team lead, you will guide a group of talented and inspired programmers who develop technologies needed to create the games that Ubisoft fans have come to expect. Your technological know-how, leadership skills, and ability to make informed decisions will help you fulfill your ambitions. Your work will be filled with passion and...

  • Driver Team Lead

    3 weeks ago


    Montréal, Canada Mosaic North America Full time

    : **Bilingual Driver Team Lead** Mosaic is a leading North American Integrated Agency, specialized in connecting brands with consumers through Experiential Marketing, Sales & Merchandising, and Shopper Marketing. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands...

  • Team Lead

    2 months ago


    Montréal, Canada Pac-Rite Full time

    Les produits de viandes Pac-Rite, entreprise en pleine croissance, à la fine pointe de la technologie, œuvrant dans la transformation et l'emballage alimentaire depuis 1954. Fournisseur de produits de volaille de première qualité et d'un service client hors-pair. L'entreprise investit dans le bien-être de ses employés et dans la qualité de ses...

  • Team Lead

    2 weeks ago


    Montréal, Canada Pac-Rite Full time

    Les produits de viandes Pac-Rite, entreprise en pleine croissance, à la fine pointe de la technologie, œuvrant dans la transformation et l'emballage alimentaire depuis 1954. Fournisseur de produits de volaille de première qualité et d'un service client hors-pair. L'entreprise investit dans le bien-être de ses employés et dans la qualité de ses...