Support Analyst

1 week ago


Toronto, Canada Atlantis IT group Full time

**Support Analyst**

**Long Term**

**Toronto,ON**

**Responsibilities**:
5+ years of experience in
- Incident Mgmt, Problem Mgmt, Change Mgmt knowledge
**Expertise in Scripting Language (Shell / Perl / Python)** Experience with
**Java/J2EE. Databse skills
- DB2, Oracle, SQL server** Middleware technology (WAS, IHS/ JBOSS, Tomcat) Product knowledge (IBM CMOD, Xenos) is an asset Experience in working within a SLA guidelines, prioritzation of efforts Knowledge management experience - building support manual, support standards, project handover gating check lists etc Experience in production issue troubleshooting with multiple teams
- DBAs, Level 2 support teams, Operations, File Transfer teams, OS, Middleware etc. PMLC/SDLC knowledge is an asset

**Skill Requirements**:
Expertise / experience in Linux scripting language (Nice to have),
**Core Java development** Good
**Application Support experience**

**Working experience and good knowledge of**

Linux environment VM ware Windows server Cloud related technologies Middleware Technologies (IHS, WAS, JBoss etc.)


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