Shelter Worker

2 weeks ago


Surrey, Canada Options Community Services Full time

**We’re Hiring**

**SHELTER WORKER**
- **Multiple positions**:_
- _Graveyard Position (4 nights per week)_
- _Afternoon Position (3-4 days per week)_
- _2 Weekend Morning Positions_

**Program** Ted Kuhn Towers

**Location **_Surrey, BC_

Options Community Services is a non-profit registered charity providing social services primarily in Surrey, Delta, White Rock and Langley. We believe in helping people help themselves. We believe in collaborating with individuals, businesses, community groups and government to create focused, effective and responsive resources for the community.

The Shelter Worker will provide temporary, emergency care; plan and implement strategies allowing residents to obtain the skills necessary in securing accommodation and maintain independence. They will interact with residents in a positive and supportive manner and work collaboratively with them in attaining designated goals.

**ACCOUNTABILITIES**
- Adheres to the policies and standards of Options Community Services Society (OCS), as established in policy and program manuals, Health & Safety Guidelines, job descriptions, written memos, and verbal agreements.
- Provide a safe place to stay, ensuring that unsafe actions by residents are responded to, and ensuring staff’s safety. This entails intervening and managing conflict between residents.
- Take referrals on a 24-hour basis. Data/information entry, electronic and written, into resident files and logs. Intake and orientation of residents referred to the Isolation Centres.
- Responsible for the care and safety of residents in the Isolation Centres, as well as the premises itself. Establish clear, simple and consistent limits for the residents. Encourage and facilitate the participation of residents to create a safe, positive atmosphere.
- Maintain awareness of any issues experienced by the residents and inform the supervisor. Supervise basic life skills chores or teach a resident how to complete them in a supportive manner. Encourage basic hygiene for all residents.
- Identify resident barriers and jointly with the resident, come up with a plan to deal with the issues presenting. Provide information and resources to the residents where appropriate, to deal with presenting issues/barriers. Is a positive role model at all times. Encourage appropriate behaviour in residents at all times.
- Attend staff and any other meetings called or directed to by the supervisor. Attend any training courses, workshops as directed by the supervisor.
- Maintain professional growth through attending workshops, courses and by reviewing current information/resources. Maintain and expand resource files through research, scanning current periodicals pamphlets and other information sources, to ensure information is current and referrals are made relevant to the residents needs.
- Ensuring the availability of cleaning supplies. Ensure the office is clean at all times. With approval, purchase supplies as necessary.
- Provide crisis counselling to clients, either in person or on the crisis line. May contact other agencies to advocate.
- Respond to critical incidents involving alcohol and drugs, mental health and/or potentially violent situations.
- Perform duties/daily maintenance of facility in a timely manner.
- Work independently.
- Maintain accurate and professional logs, both electronic and written.
- Ensure that supplies, equipment and cleanliness are maintained.
- Bed checks must be done when appropriate to ensure the safety of individuals and others.
- Investigate all noises and check for fire.
- Staff will foster and nurture a positive professional team environment at all times.
- Additional duties may be required/assigned or existing duties modified by the supervisor as circumstances dictate.
- Makes recommendations with regard to the development of the program and participates in program evaluations.
- Follow written and verbal directives from the immediate supervisor, Chief Executive Officer or designate.

**QUALIFICATIONS**

**Education, Training, and Experience**:

- Bachelor’s Degree in social services or a related field and a minimum of one (1) year related experience. A combination of education and experience will be considered.
- Certificate or experience in working with mentally ill.
- Training in crisis intervention, conflict resolution and mediation skills is essential.
- Cultural sensitivity training.
- Education, training and/or experience in the area of substance abuse.
- Current Level I First Aid certificate.

**Skills and Abilities**:

- Possess superior time management skills.
- Proven/demonstrable crisis intervention, conflict resolution and mediation skills.
- Demonstrated effectiveness as part of a staff team.
- Demonstrated proficiency in written, oral and interpersonal communication skills.
- Demonstrated ability to develop program related reference and resource materials.
- Commitment to a problem-solving approach.
- Ability to work independently, set priorities, mana



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