Case Manager

2 weeks ago

Surrey, Canada Phoenix Society Full time

**Job Summary**
The Case Manager at Phoenix Society facilitates the recovery and capacity-building of clients to maximize their social and economic potential and support their goals for successful independent living in the community. The position is responsible for: case management, including resident orientation, assessment, counselling and group facilitation; medication administration; client support; and community building. The Case Manager connects clients to needed services with addiction counsellors, employment counsellors and others at the Society, as well as with community organizations.

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Organizational Status*
The Phoenix Society is a multi-service agency located in the Lower Mainland of British Columbia dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment. [Insert description of department/unit that the role works within and its function within Phoenix Society. Include information on the department/unit such as, number of residents/ clients/ staff, aims and objectives, etc.]
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**Work Performed**
**Case Management**
× Provide case management services to assigned caseload of clients
× Maintain and update client case management files on the database system, ensuring that monthly reporting deadlines are met
× Identify and prioritize clients’ needs in the following areas: employment; financial support; substance use; criminal justice involvement; family history; etc.
× Assist in coordinating routine medical care (e.g., sessional physician, visiting nurse, home health support, etc.)
× Assist in liaising with psychiatrists, mental health teams, etc. as part of case work support services

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Client Services*
× Act as a positive role model, coach, advisor, leader and rational authority for clients
× Teach clients effective social and interpersonal skills through daily groups and through the tasks of appropriate daily living and social activities
× Contribute to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of interdependence of community members and the value of responsible concern for oneself and others
× Prepare intake and admission documentation for review with new clients in the Housing Program prior to the client’s move-in date
× Welcome and orient incoming clients to Transitional and Supportive Housing Programs. Review the Resident Handbook with clients and assist them with move-in needs such as bedbug protocols, unpacking, getting familiar with the building, health and safety protocols, community resources and staff locations
× Form and maintain positive and effective collaborative relationships of accountability with clients in the areas of education, employment, recovery, volunteer participation and independent living
× Actively involve the client in action planning and encourage them to take responsibility for the outcomes they are striving to achieve
× Provide crisis intervention when necessary
× Ensure that clients receive medication at scheduled times in ESTLR or STAR programs when necessary
× Ensure all documentation in the Medication Administration Records is accurately recorded in compliance with Community Care Facilities Licensing Standards
× Assist in monitoring client’s activities within residential buildings to ensure that areas are appropriately used for their purpose by visiting floors and common areas and viewing video camera feeds as necessary
× Connect clients to relevant community resources, services and opportunities
× Assist in bridging clients to long-term un-serviced housing
× Act as an advocate for the client during their stay and maintain contact after discharge to provide follow-up support if possible

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Counselling*
× Facilitate support groups and workshops focusing on life skills, health and wellness, recovery planning, harm reduction, communication, personal financial management, stress management, etc.
× Determine the needs and composition of counselling groups and design or adapt a process tailored to clients’ needs
× Work to improve groups and client meetings by adjusting interventions, strategies and approaches to meet group members’ needs
× Help group members establish how they will treat each other. Facilitate communication among group members
× Encourage the engagement and participation of all group members
× Evaluate group outcomes and incorporate feedback into future learning situations

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Community Relations*
× Assist in liaising with treatment centres, support recovery programs, addictions and mental health workers, shelters, primary care clinics, correctional institutions, police, hospitals and outpatient clinics to reach prospective clients to improve continuity of care
× Maintain current knowledge of social, economic, recreational and educational resources in the community

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Qualifications*
× Post-secondary diploma (e.

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