Claims Manager

2 weeks ago

Cambridge, Canada Intact Public Entities Inc. Full time

We are entering an exciting time here at **Intact Public Entities**. If you are ready to roll up your sleeves and make a difference, we want to hear from you

**Opportunity: Claims Manager**
- You will lead an experienced team of claims professionals at Intact Public Entities.
- This team is responsible for the management of complex liability, property, E&O, and other municipal and public entity claims.
- Your claims experience and strive for excellence will help you successfully manage the day-to-day operations of your team.
- Your passion for coaching, development, and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers, and inspire people to go above and beyond in everything they do.
- Manage the day-to-day operation of your team to achieve essential business goals and meet customer service expectations.
- Act as claims authority within areas of expertise and provide direction on such issues as file handling, policy interpretation, legal and technical issues, or concerning large losses. Settle large or complex claims with your own authority or escalate issues, as necessary.
- Continually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal and external contacts regarding issues affecting them and ensuring smooth relationships between the group and other stakeholders.
- Work closely with your Director to develop strategies and long-term and short-term plans to facilitate ongoing work, process improvement, customer relations, and other functions
- Monitor financial performance and productivity and report observations, progress, and recommendations to key stakeholders.
- Provide your expertise on claims matters including liability determination, policy interpretation, strategies, and settlement negotiation.
- Provide effective leadership, coaching and mentoring, performance management, continuous learning, and career development for claims professionals.
- Maintaining a virtual and physical touchpoint with your leaders and teams.
- Provide superior customer service by building and maintaining excellent business relationships with our key stakeholders including our Insureds, Insurers, Brokers, Marketing and Underwriting colleagues;
- Adhere to all internal Claims Best Practices.

**What You Bring to the Table**
- College or University degree (preferred)
- 10 + years of related experience with a strong emphasis on liability and property handling as well as insurance litigation;
- CIP or equivalent designation;
- Exceptional understanding of insurance coverage issues;
- Proven exceptional communication and time management/organizational skills;
- Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment;
- Demonstrates a passion for customer service with strong written and verbal communication skills;
- A minimum of 2 years in a Management role with experience in coaching and mentoring people.
- Excellent customer, communication, and interpersonal skills - you can relate to anyone
- Positive attitude while adapting to changing priorities and taking ownership of work.
- Experience handling municipal claims an asset;
- Adept at working in a paperless environment.

**Why choose Intact Public Entities**:

- A professional and motivating team environment where contributions are valued.
- An entrepreneurial culture that has helped build a company with a strong history and exciting future.
- We offer great benefits, professional development support, and competitive pay with incentives.
- Other great perks include a recognition program, a fitness rebate, recognition of service milestones, work-life balance, and much more

**About Us**

We are proud of our past and excited about the future

Intact Public Entities has established itself as a leader in providing specialized insurance programs to municipal, public administration, and community service organizations across Canada. We have proven industry knowledge gained through over nine decades of partnering with insurance companies and independent brokers, giving us the ability to effectively manage the necessary risk and advisory and claims services for both standard and complex issues.

While we appreciate the interest of all applicants, we will contact only those selected for interviews.

If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

Flexible Language Requirement:

- French not required

Work Location: Hybrid remote in Cambridge, ON N1T 1Z6

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