Claims Representative Ii

3 weeks ago

Cambridge, Canada The Co-operators Full time

**Position Overview**:
**Company**:CGIC

**Number of Positions**: 1

**Language**: Bilingualism in English and French is an asset.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
The work location for this role is flexible to Markham, Gloucester, Hamilton, Cambridge, London, Mississauga, Whitby.

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. As the Bodily Injury Claims Adjuster II you will be responsible for the investigation, negotiation, and settlement of complex bodily injury claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

As a Bodily Injury Claims Representative II you will be responsible for the investigation, negotiation and resolution of complex claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

**How you will create impact**:

- Investigating and interpreting coverage, conducting negotiations, and making decisions autonomously to resolve complex bodily injury claims.
- Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.
- Managing complex files in defense litigation and Alternative Dispute Resolution (ADR).
- Coaching, training, and providing technical support to the claims team.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- You have three years of claims or related business experience.
- You have a post-secondary degree or diploma.
- You have a Chartered Insurance Professional (CIP) designation.
- You have or will attain provincial adjuster license(s) depending on the province of work.

**What you need to know**:

- You will travel regularly.
- You are required have your own vehicle, valid driver’s license and insurance.
- This role involves direct contact with clients and/or service providers in their environment.

**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Paid time off to support your personal and family needs.
- A holistic approach to your well-being, with a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, pension and benefits.

LI-MT1

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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