HR Coordinator

4 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 1 year**

The HR Coordinator is primarily responsible to provide initial guidance and process knowledge to clients (including Managers, Administrators and past/present/future employees) related to the employment lifecycle. This includes hires, job changes, benefit administration, retirements/resignations, etc. as well as ensuring integrity of the processes and data within the Workday system.

**Responsibilities**:
Provide guidance support and coaching for a wide variety of client inquiries, including payroll, pension, benefits, and Workday utilization
- Provide effective customer service support at main HR Reception area in a professional manner
- Responds to HR related questions in a timely manner, conducts research where necessary to accurately respond to the majority of client queries
- Provides client service in the areas of hiring for various employment types, benefit events, payroll information and ensuring strong processes to enable seamless processes
- Correspond with benefit providers and government agencies as necessary to support employment needs or inquiry resolution
- Engage with Managers to administer the staff probation tracking process
- Provide direction to campus related to various business processes within Workday system and provide troubleshooting support
- Liaise with HR team and campus as necessary to support inquiry resolution
- Ensures effective communication with hiring managers, HR Client Services and Compensation and Benefits to support current processes
- Escalate issues/inquiries as required to areas of expertise per established process
- Maintain data to support effective client service measurement as required

Accurately assess, create, update and audit employee information to ensure alignment with organizational policies, procedures and legislative requirements
- Responsible for accurate data inputs to enable correct outputs from Workday related to employee life cycle events, from hire through termination including personal data changes,banking or tax information, and benefit information
- Knowledgeable on University of Waterloo policies, procedures, guidelines and current practices to support inquiries
- Responsible for defining criteria for audits (including data and process) within Workday related to employee life cycle events from hire through to termination
- Responsible for conducting the audits, investigating root cause, identifying a solution and implementing the solution as applicable for employee life cycle events
- Responsible for oversight and final approval of all campus-initiated business processes to enable completion of process
- Responsible for accurate creation of employment records within the HR Management system
- Responsible to provide guidance and support to various campus stakeholders ensuring compliance with current requirements
- Responsible for creating and maintaining HR Employee files
- Sorting/filing of documentation
- Management of probation completion process for staff
- Manage and co-ordinate mass templates to support various key Workday processes. Use manual integrations to load mass information to Workday

Responsible for benefit administration for established benefit programs including health, dental, life insurance and University Health Insurance Plans
- Ensures accuracy and provides employee support for benefit enrollments on hire, job changes and life event changes
- Responsible for triaging and investigating benefit administration issues to determine appropriate resolution
- Liaison with Benefit Providers to troubleshoot issues and support issue resolution
- Managing review and approvals of all employee-initiated benefit events to ensure accuracy of changes. Auditing and following up with employees as necessary to ensure proper coverages
- Responsible for administration of the University Health Insurance Plan for employees, including enrollments, updating third party insurer website, reconciling monthly bills and sending deposits to Finance
- Updating of data in 3 rd party benefit systems to ensure integrity of data
- Audit the integrity of benefit Business Processes within Workday, identifying gaps and providing input on solutions

Responsible to continually improve upon existing processes to enhance client experience
- Accountable for providing essential input for identifying and actively participating in continuous improvement initiatives within established area of responsibility to support providing excellent customer service
- Responsible for reviewing service metrics and taking action to return to standard or to improve from the established standard
- Document, and maintain administrative procedures and work instructions for HR Operations processes
- Support special projects and initiatives as required

Additional Accountabilities as required
- Responsible for all processes related to the security access for Human Resources team (keys, fobs, filing system)
- Key point of contact to initiate overall building mainte

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