Front Desk Agent/night Auditor

6 months ago


Hamilton, Canada Admiral Inn Full time

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

**DUTIES**:

- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in
person, provide information about services available in the community and respond to guests' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
- Hotel security
- Post all daily room and outstanding charges.
- Take over from the evening cashier, checking and accepting float and takings.
- Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
- Accept and lock away keys from various departments.
- Prepare Credit Card/Charge Card summaries and post to hotel software
- Maintain a high standard of personal hygiene and appearance.

**APPLICABLE SKILLS**:

- Excellent customer relations.
- Must have time-management skills.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.

**Job Types**: Full-time, Part-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Night shift
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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