Unit Claims Manager

2 weeks ago

Ottawa, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

Do you have a flair for leading and motivating a team? Are you energized at the idea of developing and coaching employees? Are you able to maintain a strong customer focused approach while advising on solutions for internal and external sources? Is it important for you to work for an organization that supports personal well-being and balance?

We’re looking for a **Unit Claims Manager, Casualty** to join our growing team

As a Unit Claims Manager, Casualty, your work will have a big impact on managing the successful operation of a Casualty, Auto and Multiline Unit.

This opportunity is based in the **Ottawa** office.

**What you’ll do here**:

- Participate in the development and implementation of business plans and manage operations to achieve key business goals
- Provide effective leadership, motivate staff and be responsible for hiring and delivering employee performance feedback
- Provide coaching on technical and professional skills for your team and facilitate continuous learning by building robust development plans for your employees
- Develop, recommend and implement management and/or organizational initiatives to support company strategies including changes to organizational structure and process/technology improvements
- Act in a consultative and advisory capacity on claims matters such as: liability determination, policy interpretation and settlement negotiation to help resolve claims-related issues
- Liaise with other claims experts on technical and administrative issues
- Maintain a respectful and productive business relationship with vendors, service providers, legal firms and internal client groups

**What you bring to the table**:

- College diploma or university degree is an asset
- Completed or are working toward a Chartered Insurance Professional (CIP) designation is preferred
- Experience in Casualty & Liability claims
- Bilingual (French/English) is an asset
- Excellent communication and interpersonal skills with all levels of staff
- Experience in coaching and developing staff
- Proficiency in a variety of PC software
- Proven leadership skills
- Excellent customer service skills

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**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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