Property - Special Handling Unit (Shu) Claims

2 weeks ago

Ottawa, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

We are looking for a **Property - Special Handling Unit (SHU) Claims Representative** to join our team

As a **Property SHU Claims Representative** for our Investigative Services team in Ontario, you will play a fundamental role in coordinating investigations and making fair and equitable decisions for Property claims handled within the Special Handling Unit (SHU).

**What you’ll do here**:

- Investigate potential fraud, misrepresentation, and/or exaggeration within Complex Property claims (commercial, personal, specialty)
- Examine evidence, including statements, examinations under oath (EUO), claims documents, witness testimony, expert reports, and all other information required to clarify and/or justify a claim
- Coordinate resources (independent adjusters, legal, engineers, etc) to lead analysis and assessment of coverages under the policy
- Analyze property damage and restoration estimates and monitor repair progress, to ensure compliance with Intact standards
- Participate in management of large losses and expense reserves
- Communicate in a timely and respectful manner with customers and third parties when making decisions on coverage, reporting findings, handling disputes, and settling claims
- Collaborate and/or lead project work, by working with members of the Investigative Services, Claims and Underwriting departments to deliver on project goals
- Negotiate settlements fairly and equitably
- Deliver high-quality reporting and documentation of claims, in consultation with Technical Specialists

**What you bring to the table**:

- A minimum of 3+ years claims adjusting experience in Property
- Ability to handle and oversee complex claims
- Thorough knowledge of policy wordings and endorsements governing property insurance
- Exceptional analytical, negotiation, and decision-making skills
- Strong time management and prioritization skills
- Excellent written and verbal communication skills
- A friendly and can-do attitude
- Post secondary education is an asset
- Completed, or are working toward, Chartered Insurance Professional (CIP) designation is an asset

**These skills are considered a strong asset**:

- High initiative and ability to exercise independent thinking
- Ability to be problem-solve and innovate investigation strategy
- Additional claims experience (property, auto, specialty lines)
- Additional investigation experience in the insurance and/or financial industry
- Bilingualism in English and French and/or any other language

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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