Claims Representative Ii

1 week ago

Ottawa, Ontario, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role


As a
Claims Representative II (Towing & Storage Consultant) you will be considered the main resource for the CSC on towing and storage matters.

This consulting role will directly impact our ability to control claims costs, while helping our customers get back on track as quickly as possible.


What you'll do here:

  • Maintain effective communication channels with claims teams through offering real time support on towing and storage matters to adjusters, supporting training teams on curriculum development, and Unit Claims Managers on the evaluation of trends.
  • Within established authority limits, negotiate with tow companies and body shops to settle the towing and storage claims within Intact policies and municipal codes.
  • Investigate and settle routine towing & storage claims. Provide quality service and ensure prompt and equitable settlement of claims in line with Corporate policies and standards including Municipal legislation & bylaws.
  • Document the claim file by collecting and securing all the appropriate documents, information and statements from the insured, adjuster, body shop, towing company, police, municipal office and other pertinent experts to determine a fair and reasonable fee for services performed.
  • Maintain productive business relationships with towing service providers, establishing rapport within the towing and storage industry and building a strong reputation for Intact.
  • Handle legal payment into court process, follow up and documentation of all material related to litigation. Liaison with legal counsel, communicate with body shop and towing company, attend settlement conferences where necessary and support in the possible resolution of file.
  • Maintain current knowledge of all Municipal codes and industry trends and complete reporting on said information as necessary.

What you bring to the table:

  • Minimum one year auto, property and/or casualty claims handling experience
  • Excellent interpersonal skills with a proven ability to reach favorable outcomes through negotiation, relationship management and problem solving
  • Able to interpret technical information and understand written policies and legal wording
  • Excellent written and verbal communication skills, with proven ability to deal with challenging situations
  • Well organized and can manage a high volume of work in a fastpaced environment
  • High School or College Diploma including business/administration/insurance training.
  • Actively pursuing Chartered Insurance Professional (CIP) designation

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.

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