Bilingual Customer Service Specialist/inside Sales
2 weeks ago
We are looking for Bilingual Customer service and Inside sale specialist to join our team
**Responsibilities**:
- Handle and resolve customer escalations
- Follow up on customer interactions
- Request and review additional requirements by calling the clients or service providers where applicable
- Work with co-workers when necessary to resolve customer complaints
- Create new processes to improve financial efficiency
- Report analysis and findings to management team
- Monitor processing of invoices
- Ensure timely collection of payments
- Negotiate with clients in non-payment cases
- Organize records of invoices, bills, and deposits
- Ensure high-quality invoicing and collection procedures that comply with the law
- Follow up and resolve any problems or inquiries regarding payments for the organization
- Ad Hoc, Miscellaneous, and other duties as assigned
**Qualifications**:
- Previous experience in customer service/inside sales/ AR or other related fields
- Experience with current computer accounting programs and reporting tools
- Detail and deadline-oriented
- Strong analytical and problem solving skills
- An understanding of business and management principles, leadership strategies, and strategic planning
- Excellent computer skills including advanced data entry (alphanumeric); advanced proficiency with Microsoft Excel (routine and complex formulas, pivot tables, v-lookups, charts/graphs, etc.) and Microsoft Outlook
- Excellent verbal, written, and interpersonal communications skills, problem-solving and organizational skills
- Demonstrate full knowledge of Good Manufacturing Practices policies and procedures
- University Degree or College Diploma
- For French Bilingual, written, and oral communication skills is required
**Salary**: $36,000.00-$46,000.00 per year
**Benefits**:
- Casual dress
- Paid time off
Schedule:
- Monday to Friday
**Language**:
- French (required)
Work Location: In person
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