Sales and Customer Relations Specialist

3 weeks ago

Mississauga, Canada 21st Century Bearings Full time

**About us**

Founded in 2005, 21st Century Bearings is a leading distributor of bearings and linear motion with over 20 years of global trade experience. We continue to stock premium bearings in our 12,000 square feet warehouse and a modern office in Mississauga, Ontario. We pride ourselves on exceptional customer service, offering 24/7 support to maintain valuable relationships. Our expanding inventory includes premium brands and specialized items, ensuring quality maintenance for our customers. With expert product knowledge and an extensive network of global suppliers, we provide access to large inventories with quick and simple shipping times.

Our work environment includes:

- Modern office setting
- Growth opportunities

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Sales and Customer Relation Specialist. You will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

**Duties**:

- Provide product information and recommendations to customers
- Create quotes with the help of customer servie team
- Process orders and ensure accurate data entry
- Upsell products and services to maximize sales opportunities
- Analyze customer feedback and provide suggestions for improvement
- Resolve customer complaints in a professional and timely manner
- Maintain customer records and update information as needed
- Follow up and negotiate with existing customers quotes and inquiries
- Manage sales performace metrics and provide regular reports to the senior managment

**Skills**:

- Fluent in English (multilingual skills are a plus)
- Excellent Computer and Microsoft Office skills
- Strong data entry skills with high accuracy
- Excellent customer service skills with the ability to communicate effectively
- **5 years** inside sales experience is required
- Ability to upsell products and services
- Analytical mindset to identify customer needs and provide appropriate solutions
- Knowledge of phone etiquette and professional communication
- Strong analytical and mathematical skills
- Strong organizational and time management skills
- Proven track record in sales and customer service

We offer competitive pay, training, and opportunities for career growth within our company. If you are a motivated individual with a passion for sales and providing exceptional customer support, we would love to hear from you.

Please note that all positions at our company are paid positions. We do not offer unpaid internships or volunteer positions.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Inside sales: 5 years (required)
- Customer service: 5 years (preferred)

Work Location: In person

Application deadline: 2024-04-22

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