Customer Care Specialist

4 weeks ago

Markham, Canada guard.me International Insurance Full time

**The customer care team is part of our 24/7 contact centre. You need to be flexible to work a variety of shifts, on rotation, based on the needs of the business.**

**guard.me International Insurance** recognizes people as our most valuable asset. We look for individuals who like working with and helping people and who are interested in long-term career growth within an established, successful company. The work environment is fast-paced and high-energy. You'll get a chance to communicate with others, as everyone's input is valued. The culture is truly collaborative. You'll be working with an established award-winning team with an impressive track record.

If we still have your attention, please read through the responsibilities and qualifications and if you think you’re a good fit, we’d love to review your resume

**Responsibilities**:

- Provide and maintain a high standard of customer service to client organizations, insureds, their families and guardians as well as service providers
- Communicate appropriately based on the situation, using empathy and adjusting tone as needed in sensitive situations
- Maintain accurate data entry; organize and work with detailed records to access, search and retrieve information efficiently
- Create accurate notes of each interaction in our database
- Contribute to and maintain document management activities (filing & storing of documents, inventory or research activities)
- Responsible for resolving customer complaints in a professional and timely manner
- Liaise with other departments to solve queries as necessary
- Actively engage in continuous learning and development, including expanding knowledge of **guard.me** products & processes
- Availability to be flexible to work a variety of shifts, on rotation, based on the needs of the business
- Other duties and responsibilities as guard.me shall reasonably require

**Qualifications and Skills**
- Minimum of 3 years’ experience in a Contact/Call Centre environment
- Completion of Secondary School, College Diploma, or Degree, or equivalent combination of education and experience.
- Insurance experience would be an asset
- Excellent customer service attitude with an ability to demonstrate this while taking calls
- Solid teaming skills to work collaboratively in a positive, energetic and outgoing manner
- Comfortable adapting to new situations with the ability to perform well, negotiate and problem solve in dynamic situations
- Strong attention to detail with the ability to multi-task
- Ability to maintain high-level of confidentiality of clients’ information
- Tech-savvy with the ability to learn new computer systems and work with industry-related software programs
- Experience using Microsoft Office (Word/Excel/Outlook), Adobe Reader, Internet Search Engines (Google Chrome, Mozilla, IE)
- Excellent verbal & telephony skills with the ability to maintain a calm and professional demeanour
- Excellent written communication skills with the ability to compose professional correspondence in English
- The ability to communicate in a second language is an asset

**How to Apply**:
Disclaimer: Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

**About Us**

**guard.me International Insurance** is the premier provider of quality healthcare insurance to the International Education and Travel Market. We provide comprehensive health insurance products for international students who are studying in Canada and for international students who are studying outside of Canada, as well as teachers and participants in the exchange, co-op and work abroad programs. Since 1994, we have continually worked to exceed the expectations of our clients by offering superior service, comprehensive policy benefits and fast efficient claims processing that continue to surpass industry standards.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday

COVID-19 considerations:
A mandatory vaccination policy is in place—daily sanitization of office. Masks are welcome.

Application question(s):

- We have a mandatory vaccination policy in place. Do you have both COVID-19 vaccinations?
- We require up to 8 weeks of IN OFFICE training, Monday - Friday, 9am - 5pm EST. Are you available to participate in the mandatory training?

**Education**:

- Secondary School (preferred)

**Experience**:

- over phone customer service: 3 years (preferred)

Work Location: Hybrid remote in Markham, ON

  • Customer Care Specialist

    2 weeks ago

    Markham, Ontario, Canada Orthotic Holdings Inc Full time

    Job Title: Customer Success SpecialistReports to: Director of Customer CareJob Summary:The primary role of the "Customer Success Specialist" is to improve communications between customer facing groups and the operational OE, manufacturing, and shipping groups. As well as help to analyze improvement opportunities and prevent issues from recuring.Duties and...

  • Customer Care Specialist

    2 weeks ago

    Markham, Canada Groupe Première Ligne Full time

    **The position we are offering is 100% work from home, except for the first day as it is necessary to pick up the equipment from the office.** Front Line Group, a division specializing in business process outsourcing, provides consumer-focused first-party solutions to clients across North America for superior recovery of new delinquent accounts. Our...

  • Customer Sales Support Specialist

    3 weeks ago

    Markham, Canada Tandem Diabetes Care Canada, Inc. Full time

    **GROW WITH US**: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a...

  • Customer Care Specialist

    7 days ago

    Markham, Canada SmartPrint Inc. Full time

    **About SmartPrint**: SmartPrint is a Managed Print Services firm based in Canada working with mid-market to enterprise clients to enable them to outsource the management of their office printing and imaging devices to drive down cost and maximize Administrative and IT efficiencies. SmartPrint uses state of the art remote monitoring tools, systems and an...

  • Customs Specialist

    4 weeks ago

    Markham, Canada DH CUSTOMS BROKER Full time

    DH Customs Broker is a commercial and licensed custom brokers company offer Customs clearance (brokerage) services for all imports to Canada and the United States. We also offer all modes of transport including air, rail, ocean, courier and truck and clearance is obtained at all customs ports of Canada. We are now looking for a fulltime Customs Specialist...

  • Customer Care Specialist

    3 weeks ago

    Markham, Canada guard.me International Insurance Full time

    **Overview** **The customer care team is part of our 24/7 contact centre. You need to be flexible to work a variety of shifts, on rotation, based on the needs of the business.** **guard.me International Insurance** recognizes people as our most valuable asset. We look for individuals who like working with and helping people and who are interested in...

  • Customer Account Specialist Ii, Customer Assistance

    5 days ago

    Markham, Canada TD Bank Full time

    **Customer Account Specialist II, Customer Assistance**: - 415669BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...

  • Bilingual Customer Mediation Specialist

    3 weeks ago

    Markham, Canada Honda Canada Full time

    **Job Description**: ***Please note this is a 12-Month Contract** The Bilingual Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada’s...

  • Customer Care Specialist

    2 weeks ago

    Markham, Canada guard.me International Insurance Full time

    **Overview** **The customer care team is part of our 24/7 contact centre. You need to be flexible to work a variety of shifts, on rotation, based on the needs of the business.** **guard.me International Insurance** recognizes people as our most valuable asset. We look for individuals who like working with and helping people and who are interested in...

  • Customer Success Specialist

    3 weeks ago

    Markham, Canada Pathway Communications Full time

    **About us** **Job Title**:Customer Success Specialist **Location**:Markham,Ontario **Job Type**: Full-Time, on-site at Markham **Summary**: As a member of the Customer Success Team, you will be the primary point of contact for our clients, responsible for ensuring their satisfaction and success with our managed IT services. You will work closely with...

  • Customer Care Specialist

    3 weeks ago

    Markham, Ontario, Canada guard International Insurance Full time

    OverviewThe customer care team is part of our 24/7 contact centre. You need to be flexible to work a variety of shifts, on rotation, based on the needs of the business. International Insurance recognizes people as our most valuable asset. We look for individuals who like working with and helping people and who are interested in long-term career growth within...

  • Customer Relations Specialist

    3 weeks ago

    Markham, Canada ENERCARE Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...

  • Customer Relations Specialist

    4 weeks ago

    Markham, Canada ENERCARE Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...

  • Customer Relations Specialist

    3 weeks ago

    Markham, Canada Porsche Centre Markham Full time

    Customer Relations Specialist Porsche Centre Markham Markham ON L3P 3M2 Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you! We're...

  • Customer Success Specialist

    3 weeks ago

    Markham, Ontario, Canada Pathway Communications Full time

    About usJob Title:Customer Success SpecialistLocation:Markham,OntarioJob Type: Full-Time, on-site at MarkhamSummary:As a member of the Customer Success Team, you will be the primary point of contact for our clients, responsible for ensuring their satisfaction and success with our managed IT services. You will work closely with our clients to understand their...

  • Technical Customer Service Helpdesk Specialist

    2 weeks ago

    Markham, Ontario, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistOn behalf of our client, a leader in device networking and connectivity hardware, Procom is seeking a Technical Customer Service Helpdesk Specialist for a full-time opportunity in Markham, ON. The Technical Customer Service Helpdesk Specialist will provide technical assistance and answers to customer questions,...

  • Ar and Customer Service Specialist

    2 weeks ago

    Markham, Canada PCF Souvenirs Full time

    Join our dynamic team at PCF Souvenirs, a leading wholesaler in the Souvenir market. We are committed to delivering exceptional customer experiences while maintaining the highest standards of professionalism and efficiency. As we continue to grow, we are seeking a talented individual to fill the role of AR and Customer Service Specialist with a unique...

  • Technical Customer Service Helpdesk Specialist

    1 month ago

    Markham, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistOn behalf of our client, a leader in device networking and connectivity hardware, Procom is seeking a Technical Customer Service Helpdesk Specialist for a full-time opportunity in Markham, ON. The Technical Customer Service Helpdesk Specialist will provide technical assistance and answers to customer questions,...

  • Customer Account Specialist Iii, Customer Assistance

    5 days ago

    Markham, Canada TD Bank Full time

    **Customer Account Specialist III, Customer Assistance**: - 415521BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...

  • Customer Service Project Specialist

    3 weeks ago

    Markham, Canada Thermo Fisher Scientific Full time

    **LOCATION: Markham ON.** **TITLE: Customer Service Project Specialist** When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your...