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Customer Care Specialist

3 months ago

Markham, Canada Groupe Première Ligne Full time

**The position we are offering is 100% work from home, except for the first day as it is necessary to pick up the equipment from the office.**

Front Line Group, a division specializing in business process outsourcing, provides consumer-focused first-party solutions to clients across North America for superior recovery of new delinquent accounts. Our priority is customer-centric, focusing on retention and customer experience.

**Customer Care Specialist**

If you have proven skills in providing excellent customer experience, thrive in a fast paced, results driven environment, then we want you

**Responsibilities**:

- Handle inbound and outbound calls of existing customers
- Provide customers with positive experience
- Negotiate payments and/or reasonable payment arrangements
- Deal with highly confidential information in a secure environment.

**Requirements**:

- Versatile customer service experience
- Exceptional verbal communication skills in English coupled with professional phone etiquette
- Proven ability to achieve targets
- Dedication to maintaining a superior customer experience
- Basic computer/keyboarding skills
- Enthusiastic and a positive "can do" attitude.

**Employee Benefits**:

- Paid training
- Additional incentives based on performance.
- Great growth & management development opportunities

**How to apply: Respond to this posting with your resume.**

Pay: $18.20 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Application question(s):

- Are you able to pick up the equipment from our Markham location ?

**Experience**:

- Customer service: 1 year (required)
- Call center: 1 year (preferred)

**Language**:

- English (required)

Work Location: Hybrid remote in Markham, ON L3R 9T7

Application deadline: 2024-01-02