Network Support Specialist
3 months ago
Job #:
**8993**
- Division:
**Information Technology Services**
- Vacancy Type:
**Full-time Temporary**
- Affiliation:
**Union: CUPE 79**
- Contract Length:
**approximately 2 years**
- Grade:
**TCHC 9**
- # of Vacancies:
**1**
- Salary/Hourly Range:
**49.20 - 53.92**
- Hiring range/wage:
**49.20**
- Work Details (Days/hours):
**35**
- Posted Date:
**10/15/24**
- Existing or New:
**New**
- Deadline to Apply:
**10/29/24**
**What we offer**
In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:
- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Three weeks paid annual vacation days, increasing with years of service;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount;
**Make a difference**
Use your computer network and infrastructure skills to help improve the lives of Canada's largest social housing provider's tenants
The Information & Technology Services Unit requires a Network Support Specialist. Reporting into the Supervisor, Network & Infrastructure, this position will provide technical expertise and will play a key role in the support and implementation of network and infrastructure services in alignment with Toronto Community Housing’s cloud adoption strategy.
**What you’ll do**
- Provide second level expertise, on-site and remote support of LAN/WAN servers, network devices, wireless including the installation and configurations of network hardware, software and peripherals to ensure IT systems function efficiently and seamlessly.
- Plan and coordinate the installation of network infrastructure devices across the enterprise while ensuring safe networks with disaster recovery options.
- Collaborate with cloud project team to ensure seamless integration between network and cloud infrastructures
- Provide proactive network and server monitoring to ensure optimum network performance and acts on alerts of critical issues.
- Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
- Configure, manage, and maintain Cisco ASA and NextGen Firewalls to ensure network security
- Ensure the performance of the Company's physical data and communications network through the monitoring of performance indicators and troubleshooting connectivity problems
- Act as a primary technical liaison between Infrastructure and other IT teams, vendors, partners, and the business to design and promote infrastructure solutions.
- Provide work direction for project team members regarding and project task deliverables and progress
- Implement and test disaster recovery procedures and network resiliency strategies in cloud networks to ensure business continuity
- Perform backup and recovery procedures to ensure the availability and integrity of the network environment
- Monitor performance and ensure system availability and reliability of production infrastructure and initiates corrective actions to ensure optimal network performance
- Respond to level 3 service desk requests to analyze patterns and trends, identify, escalate and remediate threats including root cause analysis
- Collaborate with Incident Manager in integrating event management alerts
- Support IT projects throughout project lifecycle including determining requirements, research, evaluation and solution recommendation
- Assists with development and upkeep of technical documentation, run books including disaster recovery procedures/documentation and testing.
- Attends the weekly ITSM and Operations Review and the Incident/Problem Review meetings as required
- Provides after-hours coverage of critical business systems on a rotating schedule with other members of the section, as agreed and scheduled with the Manager
- Stay updated on new trends and advancements in the field of cloud networking and automation
- Other duties deemed necessary
**What you’ll need**
- Bachelor’s degree in computer science or equivalent combination of education, certification
- 7+ years of experience in network infrastructure administration, developing, coordinating, planning, delivering and deploying cybersecurity practices hybrid cloud/on-premises environment
- A recognized certificate in one of the following: CCNA Routing and Switching, CCNP Routing and Switching/Security, Microsoft Azure Administration (AZ104) strongly preferred
- Proven experience in planning, designing and implementing network technology solutions in a complex hybrid on-prem/cloud environment including Active Directory,
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