Parts /service Advisor

2 weeks ago


Kingston, Canada Rush Truck Centres of Canada Full time

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing, we are looking for top talent to join our team.

**Parts/Service Advisor **provides support to both our parts and service departments in an effective and efficient manner. This role will report directly to the Parts Manager and will be an afternoon shift.

**Duties and Responsibilities**:

- Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Generates profit by selling product and services; promotes repeat business.
- Other related duties as assigned by management from time to time

**Parts Advisor Responsibilities**
- Maintain clean work areas and keep well stocked showroom
- Set up orders for daily shipment in, delivery, or pick-up.
- Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Inspect and move cores to proper location, take warranty parts to holding room
- Take payment for cash orders
- Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Participate and keep current on new products, product updates and all training programs that are made available.
- Participate in maintaining a lost sales tracking program.
- Conduct inventory cycle counts
- Responsible for locking up facility upon exit
- Cross trained as a Service Advisor.

**Service Advisor Responsibilities**:

- Answers the telephone and / or customers, including our own technicians. Determine customer requirements and entering order information correctly into the computerized parts / service order system.
- Ascertains problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labour; calculating customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains records by recording problems and corrective actions planned.

**Basic Qualifications**
- High school diploma or general education diploma (GED).
- Previous Dealership experience is an asset.
- SAP Experience is an asset.
- Competency in the following areas: customer experience, administrative skills, time management, proficiency with computers; Microsoft Word, Excel, Outlook.
- Detail oriented with excellent verbal and written communication skills.
- Criminal Record Check
- Valid Driver’s License
- Driver’s Abstract

**We offer the following Benefits**

We offer exceptional compensation and benefits, RRSP with company contribution, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

**We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.

Minimum Pay Rate

CAD $0.00/Hr.

Maximum Pay Rate

CAD $0.00/Hr.


  • Parts Advisor

    7 days ago


    Kingston, Canada Van Herpt Volvo Cars Kingston Full time

    Van Herpt Volvo Cars Kingston is looking for an experienced parts advisor to join our team. As a parts advisor at Van Herpt Volvo Cars Kingston, you are responsible for providing a customer experience inline with a prestigious luxury brand such as Volvo. About Us: Reporting: This position will report directly to the parts and service manager. The...

  • Parts Advisor

    2 weeks ago


    Kingston, Canada Van Herpt Volvo Cars Kingston Full time

    Van Herpt Volvo Cars Kingston is looking for an experienced parts advisor to join our team. As a parts advisor at Van Herpt Volvo Cars Kingston, you are responsible for providing a customer experience inline with a prestigious luxury brand such as Volvo. About Us: Reporting: This position will report directly to the parts and service manager. The...

  • Parts Advisor

    2 weeks ago


    Kingston, Ontario, Canada Advantage Personnel Full time

    Parts AdvisorShifts: Monday through Saturday (Full-Time Working Hours) Occasional WeekendHours: Rotating ShiftsPay Rate: $22 - $26Location: KingstonOur client in the Kingston Area is looking for a full-time Parts Advisor to join their team. Their success is built upon constant commitment to customer service excellence. If you have any experience working as a...

  • Parts Advisor

    2 weeks ago


    Kingston, Canada Kingston Dodge Full time

    Join the Kingston Dodge Team as a **Parts Advisor**! The Parts Advisor creates a positive first impression while guiding both customers and technicians in selecting the correct parts. With attention to detail and a strong commitment to customer satisfaction, the Parts Advisor delivers a tailored service experience and works to build long-lasting...

  • Parts Advisor

    7 days ago


    Kingston, Canada Kingston Dodge Full time

    Join our team at Kingston Dodge! Our **Parts Advisor** is responsible for creating great first impressions and guides the customers through the acquisition of the correct parts and any additional or secondary parts required. The Parts Advisor is a great listener and is a master at executing all the parts counter duties with due diligence and customer...

  • Parts Advisor

    1 week ago


    Kingston, Canada Kenworth Ontario Full time

    Kenworth Ontario is currently looking for a full time Parts Advisor. Reporting to the Parts Manager, the Parts Advisor will be an integral part of our team continuously delivering exceptional service, value and performance to our customers. **Perks Offered in this role**: - Competitive salary plus bonus - Industry leading benefits (Health, Vision, Dental,...

  • Parts Advisor

    3 weeks ago


    Kingston, Canada Kenworth Ontario Full time

    Kenworth Ontario is currently looking for a full time Parts Advisor. Reporting to the Parts Manager, the Parts Advisor will be an integral part of our team continuously delivering exceptional service, value and performance to our customers. **Perks Offered in this role**: - Competitive salary plus bonus - Industry leading benefits (Health, Vision, Dental,...

  • Parts Advisor

    2 weeks ago


    Kingston, Canada Kenworth Ontario Full time

    Kenworth Ontario is currently looking for a full time Parts Advisor. Reporting to the Parts Manager, the Parts Advisor will be an integral part of our team continuously delivering exceptional service, value and performance to our customers. **Perks Offered in this role**: - Competitive salary plus bonus - Industry leading benefits (Health, Vision, Dental,...

  • Parts Advisor

    2 weeks ago


    Kingston, Canada Kenworth Ontario Full time

    Kenworth Ontario is currently looking for a full time Parts Advisor. Reporting to the Parts Manager, the Parts Advisor will be an integral part of our team continuously delivering exceptional service, value and performance to our customers. **Perks Offered in this role**: - Competitive salary plus bonus - Industry leading benefits (Health, Vision, Dental,...


  • Kingston, Canada Canadian Tire Cataraqui Full time

    The Automotive Parts and Service Advisor works in a fast-paced environment that involves constant interaction with customers in person and over the phone, with the use of a computerized system. This role is the link between the technician and the customer and also involves interaction with outside vendors using various ordering processes and systems and a...


  • Kingston, Canada Kingston Dodge Full time

    Kingston Dodge is currently looking for a **Customer** **Service Advisor** to join our fast-paced Service Department. The position includes a combination of Automotive Service Advisor and Customer Service duties. **We provide**: - Generous compensation package - Excellent benefit plan - Profit sharing - Employee purchase incentives on vehicles, parts and...

  • Service Advisor

    6 days ago


    Kingston, Ontario, Canada Tirecraft Full time

    Service Advisor Black Dog Tirecraft, Kingston Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services.We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service?  Join our team as a Service Advisor and experience the thrill of connecting customers with...

  • Service Advisor

    2 weeks ago


    Kingston, Ontario, Canada Tirecraft Full time

    Service AdvisorBlack Dog Tirecraft, KingstonTirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier...

  • Service Advisor

    1 week ago


    Kingston, Ontario, Canada Tirecraft Full time

    Service AdvisorBlack Dog Tirecraft, KingstonTirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service?  Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier...


  • Kingston, Canada Fielding's OK Tire Kingston Full time

    We are currently looking for an automotive service advisor to join our team with experience in customer service and a basic understanding of automobiles. The service advisor schedules automotive service and repairs, works with customers and technicians to facilitate service and repairs in a timely and cost effective manner, provides recommendations...

  • Service Advisor

    1 week ago


    Kingston, Canada Kenworth Ontario Full time

    **Summary**: Kenworth Ontario is currently looking for a **Service Advisor ** to join our dedicated team. **Perks Offered in this role**: - Competitive Salary - Industry leading benefits (Health, Vision, Dental, Life Insurance) - Great working environment - Interact with exceptional co-workers **Job Duties and Responsibilities**: - Answer phones and...

  • Parts Advisor

    5 days ago


    Kingston, Canada Zanchin Automotive Group Full time

    **Parts Advisor (Part time) career and employment opportunity awaits you.** - The Power to Move You_ **BMW Kingston**, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and...

  • Service Advisor

    3 weeks ago


    Kingston, Canada Midas of Kingston Full time

    **Benefits**: - Bonus based on performance - Health insurance - Opportunity for advancement - Paid time off - Training & development **About Us**: Midas of Eastern Ontario is seeking a dedicated and customer-focused individual to join our team as a Service Advisor. This role is crucial in managing customer interactions and ensuring a seamless service...

  • Beauty Advisor

    4 weeks ago


    Kingston, Canada Sephora Full time

    Job ID: 260572Location: ON-Cataraqui (0588)Address: 945 Gardiners Rd, Kingston, ON K7M 7H4, Canada (CA)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularWho we are behind the stripes:Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët...

  • Service Manager

    1 week ago


    Kingston, Canada Jiffy Auto Service Full time

    Jiffy Auto Service is currently seeking a new full-time Service Manager to join our staff at our Kingston, ON location. The Service Manager is responsible for day-to-day management, listening and taking note of our customer needs when it comes to the regular maintenance and/or repair of their vehicle; in addition to listening and taking note of the needs of...