Parts /service Advisor

7 months ago

Kingston, Canada Rush Truck Centres of Canada Full time

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing, we are looking for top talent to join our team.

**Parts/Service Advisor **provides support to both our parts and service departments in an effective and efficient manner. This role will report directly to the Parts Manager and will be an afternoon shift.

**Duties and Responsibilities**:

- Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Generates profit by selling product and services; promotes repeat business.
- Other related duties as assigned by management from time to time

**Parts Advisor Responsibilities**
- Maintain clean work areas and keep well stocked showroom
- Set up orders for daily shipment in, delivery, or pick-up.
- Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Inspect and move cores to proper location, take warranty parts to holding room
- Take payment for cash orders
- Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Participate and keep current on new products, product updates and all training programs that are made available.
- Participate in maintaining a lost sales tracking program.
- Conduct inventory cycle counts
- Responsible for locking up facility upon exit
- Cross trained as a Service Advisor.

**Service Advisor Responsibilities**:

- Answers the telephone and / or customers, including our own technicians. Determine customer requirements and entering order information correctly into the computerized parts / service order system.
- Ascertains problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labour; calculating customer’s payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains records by recording problems and corrective actions planned.

**Basic Qualifications**
- High school diploma or general education diploma (GED).
- Previous Dealership experience is an asset.
- SAP Experience is an asset.
- Competency in the following areas: customer experience, administrative skills, time management, proficiency with computers; Microsoft Word, Excel, Outlook.
- Detail oriented with excellent verbal and written communication skills.
- Criminal Record Check
- Valid Driver’s License
- Driver’s Abstract

**We offer the following Benefits**

We offer exceptional compensation and benefits, RRSP with company contribution, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

**We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.

Minimum Pay Rate

CAD $0.00/Hr.

Maximum Pay Rate

CAD $0.00/Hr.

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