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Field Coordinator

5 months ago

Ottawa, Canada Paul Davis Ottawa Full time

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 380 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Our passion for quality and our commitment to our vision, mission, and values aligns our entire organization behind one common direction and one set of core operating principles. The promise of our Brand - to always deliver truth - is what we stake our reputation on and what those who engage with our company can and should expect from us. **Nature and Scope**
- Serve others within your community in their time of need. Make a difference for others that have had a disaster strike their property. Work hard and take pride in completing projects (i.e. mitigating flood and fire damage). Be empathetic and show a sense of urgency while communicating through modern technology. Continuously learn about improving results and setting proper expectations of others. Manage 20-40 projects at one time. Manage rebuild projects from $3k to $750k. Managing repair projects from start to finish. Follows and creates urgency around project schedules. - Holds Subcontractors accountable to work orders and schedules. Monitor quality control on all projects. Complete projects within specified timeframes. - Meet operational objectives of Sales, Cost Controls, Schedules, and Brand Experience
- Track metrics during bi-weekly GS&R- Participate in the on-call rotation. Confirm budget and work orders before the start of the project. Ensure compliance with standards and regulations. Participate in local community events. Build relationships with key customers - direct and B2B. Seek partnerships to improve performance with vendors and trades professionals.** **ESSENTIAL QUALIFICATIONS** To be up to the exciting challenge of this Field Coordinator role, you must have a professional profile that includes: - More than 5 years’ experience in multi-project coordination in a field setting. A basic understanding of the restoration industry would be an asset. Experience in holding subcontractors accountable to Work Orders & quality. Excellent interpersonal, communication and team player skills. The ability to handle conflict and think on your feet. Must be able to make confident decisions and defend them to others. Achieve monthly sales targets and KPIs. Highly organized with the ability to prioritize. Highly advanced ability to influence, persuade and negotiate project resources to achieve desired outcomes. Highly advanced ability to develop and maintain relationships with project stakeholders. Highly motivated and quality driven

Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider - this position is pivotal to the success of the franchise. - **Values**: o _Deliver what you promise._ o _Respect the individual._ o _Have pride in what you do._ o _Practice continuous improvement_. **Vision**: _“To provide extraordinary care while serving people in their time of need.”_ - **Mission**: _“to provide opportunities for great people to deliver Best in Class results.”_ **WHY THE TEAM NEEDS YOU** At Paul Davis Ottawa, we help homeowners put their lives back together after a traumatic event. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. You will be practicing continuous improvement every day as you establish rapport with insurance carriers, customers, vendors, subcontractors, adjusters, agents and fellow team members **TEAM COMPENSATION AND BENEFITS** - Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities. Monthly cross-training opportunities to advance your career. Health, dental and vision insurance - 85% paid by the employer / 15% paid by the employees. Referral program - $2050 for hired referrals. Great culture and team dynamic - "Recognizing the Extraordinary Program", Team building & events.