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Floor / Shift Manager

3 months ago

Mississauga, Canada Posta Italbar Cucina Full time

We are seeking a highly motivated and experienced Floor Manager to join our team

As the Floor Manager, you will be responsible for overseeing the daily operations of our establishment and ensuring that our customers receive exceptional service. This is a leadership role that requires strong organizational skills, effective communication, and the ability to manage a team. This position will report directly to the General Manager, and also have a bar component working with the Bar Manager.

**RESPONSIBILITIES**:

- Responsible for helping the restaurant meet service, sales, and profit objectives
- Manage and supervise a team of employees during assigned shifts
- Ensure compliance with company policies and procedures
- Monitor inventory levels and place orders as needed
- Formulating work schedules
- Handle customer inquiries and resolve any issues or complaints
- Ensuring that guests have a positive and memorable experience each and every time they visit.
- Maintain a clean and organized work environment
- Implement strategies to increase sales and improve customer satisfaction
- Manage daily operations and POS functions
- Conduct regular performance evaluations for team members
- Inspect Open/Close restaurant in accordance with daily checklists
- Collaborate with other managers to achieve company goals
- Ability to multi-task, and change priorities constantly as needed in a fast-paced environment

**EDUCATION AND REQUIREMENTS**:

- 4 years experience in the food and beverage, culinary, or related professional area
- 2-year diploma from an accredited college in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration
- Previous experience in a supervisory or management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent time management and organizational skills
- Ability to effectively communicate with customers, employees, and vendors
- Proficient in cash handling procedures and cashiering duties
- Knowledge of payroll processes and procedures
- Exceptional phone etiquette and customer service skills

We offer competitive pay rates, opportunities for career advancement, and a positive work environment. If you are a dedicated professional with a passion for leadership, we would love to hear from you.

Note: This job description is intended to describe the general nature of the work performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and skills required.

Work Location: In person

Pay: $45,000.00-$60,000.00 per hour

**Benefits**:

- On-site parking

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Restaurant management: 3 years (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

Expected start date: 2024-05-28