Floor Manager
5 months ago
BEFIKRE: BAR AND KITCHEN is finally open in the heart of Mississauga. Being the first Indian Rooftop patio in GTA with more than 10,000 sq-ft space, our goal is to have our guests experience an elevated Indian gastropub cuisine and out of the world cocktails with luxe interiors and grooviest Bollywood events.
We are hiring for a Floor Manager to join our team and be the face of Befikre We are looking for managers that are passionate about Food, Hospitality, and are Guest focused as well as being a strong and motivating team player.
**DUTIES & RESPONSIBILITIES**:
- Responsible for leading a pre-shift meeting to go through the daily or nightly expectations for the staff that are about to clock in. Cover any updates, features, or information to be handed over
- Responsible for helping the restaurant meet service, sales, and profit objectives throughout the shift
- Ensuring a positive guest experience throughout the shift while resolving any customer issues or complaints
- Ensuring that guests have a positive and memorable experience each time they visit.
- The Floor Manager may serve in any capacity within the restaurant as needed due to associate absence and perform related duties and assignments as required
- Motivating the team throughout the shift
- Providing coaching and feedback for the FOH and BOH staff
- Touching each table and ensuring every guest is enjoying their time with us
- Ensuring the venue is always on brand with the music, lighting, and atmosphere
- Have open communication with the entire team
- Hold the team accountable for their duties required of them and ensure teamwork is at the forefront
- Manage Daily Operations and POS functions
- Inspect opening and closing responsibilities of staff by signing off in accordance with daily checklists
- Enforce company policies and procedures with cash handling & reconciliation - balance tills, provide due-backs
- Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
- Self-motivated with a high degree of integrity, honesty, and ethics; Self-starter, flexible, and able to work independently
- Good communication skills for dealing with diverse staff.
**What You’ll Need**
- Minimum 3 years' experience in restaurant management.
- Excellent communication skills.
- Flexible working schedule; ability to work long hours.
- Knowledge of POS systems and reservation softwares.
- Excellent customer service skills.
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40-50 per week
**Salary**: From $18.00 per hour
**Benefits**:
- Discounted or free food
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Mississauga, ON L5B 3E2: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Restaurant management: 1 year (required)
**Language**:
- Hindi/ Punjabi (required)
Licence/Certification:
- Smart Serve (required)
Work Location: In person
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