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Retail Floor Manager

1 month ago

London, Canada Talize Full time

**About Us**:
Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and housewares

**Duties and Responsibilities**:
**Leadership**
- Oversee the general operation of the Retail Sales Floor, make decisions and take reasonable action.
- Responsible for the selection, screening, interviewing, hiring, and onboarding of Retail Floor Team Members.
- Train Retail Floor Supervisors and Retail Floor Team Members on point of sale operations, customer service, merchandising, loss prevention, company policies and recovery duties - among other tasks.
- Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information.

**Employee Relations**
- Provide direction to Retail Floor Team regarding company policies and procedures.
- Recognize and report policy infractions to the General Manager and Human Resources. Conduct and participate in all performance management meetings.
- Responsible for on-going performance assessment conversation against set goals.
- Assist in the implementation of employee recognition programs and events.

**Health and Safety**
- Confirm that all register areas, the retail floor, fitting rooms, and washrooms are organized and clean in accordance to company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
- Provide a safe workplace environment by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Committee.
- Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the JHSC, General Manager and Human Resources.

**Departmental Responsibilities**
- Regularly complete floor walks to determine priorities and delegate tasks to team members in morning meetings and throughout the day.
- Accurately handle all register transactions including exchanges, refunds, cancellations, tax exemption, etc.
- Promptly provide pricing verification for merchandise when tags are missing or when a price is in question at the register.
- Ensure that all customer needs are addressed, such as: answering customer inquiries, solving customer complaints, and processing customer transactions in a timely manner.
- Oversee the register areas and the retail floor to ensure they are stocked and merchandise is properly sorted.
- Plan, create and execute weekly schedules for the retail department.
- Responsible for the handling, reconciliation and security of all store funds.
- Accurate and timely completion of administrative duties.
- Direct the retail floor team in the preparation and execution of sale days.

**Other Duties**
- Maintain professionalism while communicating with peers, managers and customers.
- Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments.
- Responsible for opening and closing the store.
- Perform additional job-related duties as requested by the General Manager.

**Experience**:

- 4+ years of experience working in retail.
- 3+ years of managerial experience in a high volume fast-paced environment.
- Previous work in a thrift retail environment is considered an asset.

**Core Competencies**:

- Customer Oriented
- Understand our customers, business and competitors, and look for creative approaches to provide or improve customer experience.
- Reliability
- Shows commitment, dependability and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.
- Team Building
- Work to develop, maintain, and promote positive working relationships within the Retail department to promote inclusivity.
- Drive for Results
- Constantly re-assess department and store priorities while communicating and delegating accordingly to achieve desired goals.
- Communication
- Be clear and articulate when speaking to a group or an individual; assuring that the intended message is fully comprehended.
- Performance Management - Set clear expectations for job assignment and monitor employee’s performance; when giving feedback provide suggestions and coaching for future development.

**Physical Requirements**:

- Ability to stand and walk for the duration of shift.
- Constant bending, reaching, and using hands for repetitive actions.
- Lifting and carrying items up to 50lbs throughout shift.
- Pushing and pulling merchandise containers on wheels weighing up to 500lbs.

**Work Environment**:

- Exposure to dust — all of designated shift.
- Work schedule hours will include days, eveni