Systems Support Analyst

6 months ago

Edmonton, Canada PCL Construction Full time

**The future you want is within reach.**

At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry.

We're also looking at what's next for you and how we can help you build a career you're proud of. The **Systems Support Analysts** are the primary contact for the business when there are issues/problems or questions with systems and technology. With a primary focus on customer service, this role plays an integral part ensuring resolution of issues and problems for our customers. They contribute to the knowledge management process by documenting resolutions for future reference.

Here's how a Systems Support Analyst for our Edmonton NAHQ office contributes to our team:
**Responsibilities**:

- Acts as the support contact for all business groups.
- Owns the escalation of incidents to resolutions including collaboration with internal and external resources.
- Develops and maintains strong customer focused relationships with all stakeholders.
- Resolves and completes assigned service incidents and requests.
- Creates and maintains technology documentation and processes for use by other team staff.
- Acts as the technical support contact for system administrators.
- Escalates through defined support channels.
- Other duties as required.

**Qualifications**:

- Diploma/degree in computer technology or a related discipline from a recognized postsecondary institution.
- 2 years of related experience preferred
- Basic experience with:

- Ticketing systems, ServiceNow preferred
- Computer hardware
- Mobile devices
- Computer network troubleshooting
- Ability to work independently and with geographically dispersed resources.
- Ability to learn independently and stay current with new technologies.
- Ability to develop and maintain effective stakeholder relationships.
- Flexible and reliable worker, and able to prioritize multiple tasks.
- Ability to think logically, analytically, and constructively express ideas and concepts.

PCL is an innovative, employee-owned company comprised of people who find passion in their profession and take pride in doing great work every day. Our work powers the infrastructure and utilities that are essential to daily life and our projects are the scene of vacations, careers, education and healing. We are consistently ranked among the best companies to work for because we are committed to supporting and developing our teams.

The PCL Companies celebrate diversity and are proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all employees and applicants. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

PCL combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. Any salary range displayed by a job board is an estimate. Your salary, which considers your unique qualifications and experience, is just one component of the robust total rewards you'll enjoy at PCL. This may include an employee share purchase offering, discretionary annual performance bonus, comprehensive benefits and wellness programs, retirement plan plus matching, and career development programs.

Together, we can build success and a better future. Let’s get started

**Employee Status**:Regular Full-Time

**Company**:PCL Constructors Inc.

**Primary Location**:Edmonton, Alberta (Corporate)

**Job**:Systems Support Analyst

**Requisition**: 4824

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