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Technical Support Analyst
3 weeks ago
Education:
- Expérience:
**Education**:
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
**Tasks**:
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Initiative
- Ability to multitask
**Experience**:
- 1 year to less than 2 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 hours per week
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