Help Desk Analyst/home Position
2 weeks ago
**Key responsibilities**:
- Maintains ownership of all incidents throughout their life cycle by monitoring and coordinating to ensure timely and effective resolution, with a goal of the customers’ satisfaction
- Is the first point of contact for communications between the business and Technology (including third party suppliers)
- Assist with the creation and maintenance of the Help Desk process and procedure documentation, to ensure the information is relevant, accurate, and current in support of ongoing continuous improvement
- Involvement in the after hours support rotating schedule
- The Help Desk Analyst will work closely with the National Technology team to ensure all incidents are resolved within agreed time
**Required skills, attributes & qualifications**:
- Strong customer focus with a positive and proactive approach to customer satisfaction
- A strong team player at all levels
- Ability to think laterally and to develop creative solutions to issues
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $19.45-$39.83 per hour
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
- No weekends
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
- Retention bonus
Work Location: On the road
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