Technical Help Desk Agent
2 weeks ago
Education: Bachelor's degree
- Experience: 3 years to less than 5 years
**Work setting**:
- Help desk
- Consulting firm
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:
- 1 to 2 people
**Screening questions**:
- Do you have previous experience in this field of employment?
- Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
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