Staff Technical Support Technician

2 weeks ago

Edmonton AB, Canada Go Auto Full time

Go Auto – One of Canada’s largest Auto Dealership Group – is on the hunt for an Information Technology Support Analyst
Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the extra mile? If so, then you’re the perfect person to join the Go Auto family, and we’d love to have you join our Information Technology department
The IT Support Analysts are the first line of contact for customers experiencing issues with installation, configuration, operation and management of Go Auto managed services. They are the “face of Go Auto” and must be passionate about helping staff solve problems with a sense of urgency. As our Information Technology Support Analyst, you will:
This position will function as a highly skilled Service Desk Analyst as well as providing Desk Side onsite support with specific responsibilities that include:
enter quality information into tickets and appropriately capture data; Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions and work around procedures.
Mentors, supports, and cross-trains other service desk and desk side analysts.
Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
Responsible for hardware deployment and onsite support, including PCs, monitors, printers, and anything else deemed “IT Equipment”
Ensures inventory of equipment that is being deployed or recovered is recorded and Inventory Coordinator is updated of any changes
As an Information Technology Support Analyst, you’ll bring:
An excellent telephone manner is required together with the ability to handle challenging support situations with a calm and methodical approach
Understanding of Active Directory: creating accounts, group policy and group management.
Ability to create new and manage email accounts in Office 365.
Understanding of basic Networking principals, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT.
Strong team player, excellent communication skills, excellent organizational skills, self-motivated / drive, flexible.
We place a lot of value on being personable and happy to help.
Must have at least 2 years’ relevant experience in a Service Desk / Help Desk / Desk Side Environment.
Desirable to have previous experience working with CDK Global or have worked in the Automotive Retail Industry.
Desirable to have experience working with Active Directory, Office 365, Windows and have a good understanding of networks.
A comprehensive health care, dental (80% - 100%), and health spending accounts.
Hours are flexible, required to work 8 hours within core business hours 7 am to 6 pm MDT.
Part of an afterhours on-call rotation.
You need a driver’s license for this position.
If you’d love to become a part of the Go Auto family, apply online today at GoAuto.ca

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