Help Desk Analyst

Found in: Talent CA C2 - 1 week ago


Edmonton, Canada Raag Solutions Full time
Work must be done from within Canada, due to network and data security issues.4 years of experience
Bachelor Degree - IT, CS, Math or EngineeringKey responsibilities;
• The Application Help Desk Analyst provides application support to stakeholders.
• May be responsible and accountable for resolving data discrepancies related to student data within Stakeholder Registry (SHR).
• Utilizes Help Desk software to log all incoming calls into the appropriate categories, retrieve the correct response, and if required, forwards pending inquiries to the next level of expert support.
• Participate in related projects as required.
• Develop and maintain documentation as required.
• Ensures all Help Desk related policy, process and procedures are followed to track and monitor all incoming calls.
 

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