Customer Success Manager

7 months ago

Concord, Canada Memofix Hitech Services Inc Full time

**Title: Customer Success Manager (CSM)**

**Position Summary**:Memofix is a well-established entrepreneurial IT hardware services company with opportunities for growth and advancement. The Customer Success Manager is responsible for managing customer projects including identifying new opportunities, quoting, planning and execution. The position requires someone who wants to be customer facing and has superior skills in organization and project management and is able interact with a large group of different stakeholders with diverse skills against a background of frequently changing business needs.

**Position Goals & Objectives**:The goalsand objectives of this position are to

1. Grow named account revenue profitability.

2. Be the customers voice inside of Memofix.

3. Expand and strengthen relationships within named accounts.

These objectives must be met within the context of the Memofix quality policy which is to understand and meet the Customers’ requirement, follow procedures and processes and commit yourself to continuous improvement.

**Duties and Responsibilities**:

- Engages with customers or Memofix Business Development on a regular basis to identify or respond to new opportunities.
- Develops plan to address new opportunities including resource allocation, budgeting, timing and quotations.
- Prepares Statements of Work.
- Organises both internal and external resources including identification of required skills, scheduling and Statements of Work
- Prepares and monitors detailed project plan and reporting to both internal and external stakeholders.
- Monitors ongoing projects which have been implemented as the first point of contact for customer.
- Ensure that the internal Memofix team understands what the customers strategic direction is and how Memofix fits into that strategy and in turn why the success of the customer is important to the achievement of Memofix’s strategic direction.
- Role must ensure that internal team has everything required to succeed.
- Second or third level of escalation for the customer.
- Introduces customer representatives from different functions to internal team members as appropriate to eliminate bottle necks and form distributed relationships between Memofix organization and the customer.
- Keep customers engaged (events, regular touch, QBR’s, sharing knowledge).
- Proactively identify threats and challenges.
- Prepares customer revenue forecasts.
- Work proactively with finance to resolve invoicing issues. Identifies opportunities for savings and works with operations to implement changes.
- Monitors daily customer stats and KPI’s and revenue.
- Reports on SLAs and reasons for SLA miss.
- Maps the customer (Org chart/decision makers).
- Ensure CRM is up to date for the customer.
- Ensure contracts and pricing are current.
- Ensure project work instructions are in place and current.

**Academic/Educational Requirements**:

- Public College Diploma or undergraduate degree are desirable.

**Personal Characteristics**_**:_
- Work Hard: A high energy example for your team and others around you.
- Support the Team: Support your own team and the bigger team around you.
- Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
- Organization: Set priorities, be a self starter, develop a work schedule, monitor progress towards goals and track details/data/information/activities.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions and make recommendations and/or resolve the problem.
- Focus on Customer Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
- Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization.
- Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the organization.

**Required Skills/Experience**:

- _Three to five years of experience in a technical project-based customer facing environment._
- _Experience in the repair or refurbishment of IT equipment._
- _A high-level understanding of IT hardware technology._
- Proficiency _with MS Office._

**Working Conditions**
- Memofix is a well established, congenial, entrepreneurial business with opportunities for growth and personal advancement.

**Job Types**: Full-time, Permanent

**Salary**: $55,913.82-$88,203.48 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus p

  • Customer Success Manager

    7 months ago

    Concord, Canada Pest Control Plus Full time

    Pest Control Plus (PCP) is a Canadian owned and operated pest control company providing innovative and environmentally conscious services. With a history dating back to 1997, PCP is one of the largest pest control providers to the property management sector in Canada. The company services residential and commercial clients throughout Ontario, including...

  • Customer Success Manager

    2 days ago

    Concord, Canada BlazeSoft Full time

    **Location**: Concord, Ontario, Canada (In-Office Position) **Company Overview**: Join our dynamic and innovative gaming company that's passionate about creating immersive and cutting-edge gaming experiences. We pride ourselves on a culture of creativity, collaboration, and a commitment to pushing the boundaries of gaming. If you're a highly motivated and...

  • Customer Success Advisor

    7 days ago

    Concord, Canada LawnSavers Plant Health Care Inc. Full time

    Location:Ontario, Concord, L4K 4K5 **A little about us** LawnSavers is an innovative lawn care company that is taking a fresh approach to the green industry. We are an employee-first company that builds and maintains great looking, healthy landscapes in an environmentally responsible manner, all while building careers for our team. We use technology to...

  • Clinical Success Manager

    6 months ago

    Concord, Canada Vitract, Inc. Full time

    **Vitract - The future of personalized, evidence based health** Reactive, pharmacological first approach alone is not working. Over 100MM Americans live with a chronic illness. 93% of US citizens are living with poor metabolic health that is largely correlated with poor diet, and 7/10 Americans are taking at least one prescription medication. Despite...

  • Customer Success Manager

    7 months ago

    Concord, Canada Bonnie Hoy Holdings Inc. Full time

    **Job Types**: Full-time, Permanent **Salary**: $65,000.00-$75,000.00 per year Schedule: - 8 hour shift - Day shift - Night shift - Overtime - Weekends as needed Supplemental pay types: - Overtime pay Work Location: In person

  • Customs Manager

    2 months ago

    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a Customs Manager to join our team! This position is responsible for the management, oversight and generally timeliness and compliance of all Customs and Trade, Import and Export activities of primarily Toromont Cat, and Battlefield and CIMCO in a support capacity. **As a Customs Manager, YOU will experience**: - Working within...

  • Student Success Librarian

    3 months ago

    Concord, Canada Yorkville University Full time

    About Us: We are looking for the visionaries, the change-makers, the self-starters who are seeking more from their career. Change begins with the small decisions we make, each day, to support each other and strive to create inspiring incredible educational experiences for all students, no matter where they are or how they learn. This concept connects deeply...

  • Customs Analyst

    6 days ago

    Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    The **Customs Analyst** will be a contributing resource at Toromont CAT for all customs and brokerage issues. This includes managing daily release and reporting activities for Canada and US Customs, compliance and maintenance activities for HS tariff classification of parts and vendor databases Descartes ITMR4 system. **As a **Customs Analyst, **YOU will...

  • Customs Operations Manager

    4 weeks ago

    Concord, Ontario, Canada Toromont Cat Full time

    Company OverviewToromont Cat is a leading equipment dealer in the industry, with over 4,000 employees and 56 locations across Canada. We offer a unique work environment that prioritizes employee safety and well-being.SalaryThe estimated annual salary for this position ranges from $90,000 to $120,000 CAD, depending on experience.Job DescriptionThis is a...

  • Gaming Industry Success Specialist

    3 days ago

    Concord, Ontario, Canada Blazesoft Full time

    About the Role:We are seeking a highly skilled and motivated Gaming Industry Success Specialist to join our team at Blazesoft. As a key member of our customer support team, you will be responsible for delivering exceptional service to our high-value players.Key Responsibilities:Build and maintain strong relationships with VIP players to ensure their gaming...

  • Customer Service Representative

    7 months ago

    Concord, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...

  • Account Manager

    7 months ago

    Concord, Canada Debco Full time

    Debco is an established, growing leader in high quality and innovative promotional products and has an outstanding opportunity available for a persuasive, competitive **Account Manager **who is driven to succeed! You are passionate about providing the highest level of customer service to our customers. Are you a proactive and charismatic communicator? Do...

  • Customer Servixe- Estimating Manager

    3 months ago

    Concord, Canada GoWwork Full time

    **Job Summary** We are looking for **Customer Service - Estimating Manager** for one of our clients in Concord. It is a company that deals with architectural aluminium manufacturing, delivering exceptional estimating services and extensive support throughout Canada and United States. Their dedication to innovation and superior craftsmanship enables them to...

  • Customer Service Representative

    6 months ago

    Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 495556 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...

  • Customer Service Representative

    7 months ago

    Concord, Canada CRH Canada Full time

    **Job ID**: 497749 **Work Type**: Contract It is a great time to join Dufferin Concrete, A CRH Company! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at...

  • Customer Service Representative

    7 months ago

    Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 497749 Work Type: Contract **It is a great time to join Dufferin Concrete, A CRH Company!** **CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look...

  • Customs Manager

    2 days ago

    Concord, Canada Highlight Motor Freight Inc. Full time

    Highlight Motor Group Concord, ON **Highlight Motor Group** is one of the largest and fastest growing transportation companies in GTA. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. In order to keep up with our growth we will be seeking experienced, professional, energetic, goal-oriented...

  • Customs Manager

    5 days ago

    Concord, Canada Highlight Motor Freight Inc. Full time

    Highlight Motor Group Concord, ON **Highlight Motor Group** is one of the largest and fastest growing transportation companies in GTA. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. In order to keep up with our growth we will be seeking experienced, professional, energetic, goal-oriented...

  • Customs Support Agent

    7 months ago

    Concord, Canada Highlight Motor Freight Inc. Full time

    Highlight Motor Group Concord, ON **Highlight Motor Group** is one of the largest and fastest growing transportation companies in the GTA. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. To keep up with our growth, we will be seeking experienced, professional, energetic, goal-oriented...

  • Customer Support Specialist

    2 months ago

    Concord, Canada SharpLight Technologies Full time

    **Company Description**: With great pleasure, we introduce to you the SharpLight Technologies Family. Over 20 years ago in Rishon LeZion, we envisioned creating a unique brand centered around pioneering proprietary and revolutionary medical aesthetics technologies that would change people’s lives, and that we did. While adopting the highest standards in...