Call Centre Representative

2 weeks ago


Edmonton, Canada TRAIL APPLIANCES LTD Full time

**Why Trail?**

**The Perks**

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts

**The Role**

The Call Centre Representative is responsible for calling customers to confirm the time and location of their service call. This person is responsible to ensure that the open line of communication between the field technicians and customers is maintained.

**What you will be doing**
- Ensure all customer service call information is keyed into the computer system.
- Complete other administrative functions as required.
- Maintain in constant communication with the service teams and field technicians.
- Investigate and assist in the resolution of all customer issues.

**To be successful in this role you must**
- Have a great work ethic, be punctual, pay attention to the details, and genuinely enjoy helping people
- Be proactive and demonstrate initiative by providing input and recommendations to continually improve the delivery of our customer experience
- Collaborate with various departments to ensure customer issues are resolved effectively and in a timely manner
- Be a quick study when it comes to computers software and systems
- Have outstanding oral, typing and written communication skills
- Enjoy working within a diverse team
- Have previous call center experience

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. With 19 showrooms spanning across BC, Alberta, and Saskatchewan, we continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we’re proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader
- #TrailApp2_



  • Edmonton, Canada Quikcard Full time

    Call Centre Representative Quikcard is currently looking for a positive and motivated individual to join the ADSC Claims department as an entry level Call Centre Representative. To be successful in this role you should have the following qualities: - Outstanding customer service skills - Great work ethic - Be punctual - Pay attention to details -...


  • Edmonton, Canada Quikcard Full time

    Call Centre Representative Quikcard is currently looking for a positive and motivated individual to join the ADSC Claims department as a Call Centre Representative. To be successful in this role you should have the following qualities: - Outstanding customer service skills - Great work ethic - Be punctual - Pay attention to details - Genuinely enjoy...


  • Edmonton, Canada Quikcard Full time

    **Qualifications** - High school diploma or equivalent - Confidence on the phone - Previous experience in a customer service role preferred - Ability to multi-task and work in a fast-paced environment - Ability to work independently and as part of a team - Dental knowledge or dental insurance knowledge is an asset but not a requirement - Reliable - Problem...


  • Edmonton, Canada Priority Care Call Full time

    Priority Care Call provides a reliable and cost effective Emergency Alarm Systems for Seniors and people with disabilities. Care Call wants to provide our clients with the best possible service at the lowest cost. Care Call is searching for a mature person to provide excellent customer service by installing Personal Emergency Response Systems in and around...


  • Edmonton, Canada Trail Appliances Ltd. Full time

    Why Trail?At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today! The PerksTrail Appliances values...


  • Edmonton, Canada Daifuku Co Full time

    Position Summary:Call Center Representatives are at the heart of our business and play a critical role in helping the company succeed. We are seeking energetic and motivated individuals to join our team. If you have a passion for helping others, this could be the ideal career for you. The Call Center Representatives will provide both inbound and outbound...

  • Call Centre Agent

    1 week ago


    Edmonton, Canada The Mustard Seed Society Full time

    We seek a vibrant **Call Center Agent **who thrives on providing exceptional assistance to donors and clients. This role involves promptly addressing inquiries, resolving complaints, and fostering positive rapport with our valued donors, all while upholding the highest standards of professionalism and courtesy. Additionally, the incumbent will play a pivotal...


  • Edmonton, Canada Midas - Edmonton 5392 Full time

    Benefits:Competitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementTraining & developmentWellness resourcesWe are looking for a Call Centre Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving...


  • Edmonton, Alberta, Canada Midas - Edmonton 5392 Full time

    Benefits:Competitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementTraining & developmentWellness resourcesWe are looking for a Call Centre Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving...

  • Full Time

    7 days ago


    Edmonton, Canada Paladin Security Full time

    Full Time - Call Centre Operator **Duties & Responsibilities**: - Receive and record all incoming telephone calls from employees, managers, clients or the public - Respond to callers and action requests as necessary using the procedures specific to the Parking Operations Centre. - Assist patrons and employees by phone with access and egress from the...


  • Edmonton, Canada Midas Full time

    Benefits: Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Wellness resources We are looking for a Call Centre Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership...


  • Edmonton, Canada Midas - Edmonton 5392 Full time

    Benefits: Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Training & development Wellness resources We are looking for a Call Centre Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be...


  • Edmonton, Canada Conceptual Fusion Design Inc. Full time

    **Job Overview**: As a Call Center Representative / Data Entry specialist for our design firm, you will be responsible for providing exceptional customer service and accurately entering data related to client projects and inquiries. **Responsibilities**: Answer incoming calls from clients, vendors, and other stakeholders in a professional and courteous...


  • Edmonton, AB, Canada ABL Employment.com Full time

    NEW CALL CENTRE JOBS COMING LATE SPRING/SUMMER 2023!! Full time, long term position – Weekly pay every Friday – Get your 1st day’s pay after your 2nd shift with our Quick Start Pay Program We are looking for people with previous call centre experience. We have both English-speaking and bilingual (French & English) positions available. All...


  • Edmonton, Canada WCB Alberta Full time

    Careers - WCB Alberta Job Title: Customer Contact Representatives **Job Type**: Permanent / Full time Job Location: Edmonton, Alberta Customer Contact Representatives Claims Contact Centre - Edmonton, Alberta Permanent, Full-Time Positions - Do you _ - aim to be a part of a team that helps injured people get better and get back to life?_ - value...


  • Edmonton, Canada The Brick Full time

    Is this job for you?: Trans Global Service (TGS) is the service organization of the LFL Group. With more than 300 team members across Canada, we provide appliance and furniture repair & installation services for customers of LFL Group’s retail banners as well as for a wide range of manufacturers and extended warranty providers. The **Installation Care...


  • Edmonton, Canada Gear Centre Group Full time

    14713 116 Ave NW, Edmonton, AB T5M 3E8, Canada Job Description Posted Tuesday, April 2, 2024 at 4:00 AM The Gear Centre Group of Companies includes multiple well established organizations with branches across Canada and we want you to be part of our continued success! We are currently recruiting for the position of Accounts Payable Representative at...


  • Edmonton, Canada Calmont Group Full time

    The Calmont Group is growing and we would love for you to come and grow with us! For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton,...


  • Edmonton, Canada CLC Student Loan Services Full time

    **Job Types**: Full-time, Part-time, Permanent Pay: $24.00-$26.00 per hour **Benefits**: - Dental care - Flexible schedule - Life insurance - Paid time off - Vision care Schedule: - Monday to Friday - Weekends as needed Supplemental pay types: - Bonus pay - Commission pay - Overtime pay - Signing bonus - Tips **Education**: - Secondary School...


  • Edmonton, Canada NationaLease Full time

    The Calmont Group is growing and we would love for you to come and grow with us! For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton,...