Call Center Representative

Found in: Talent CA 2 C2 - 5 days ago


Edmonton, Canada Daifuku Co Full time

Position Summary:

Call Center Representatives are at the heart of our business and play a critical role in helping the company succeed. We are seeking energetic and motivated individuals to join our team. If you have a passion for helping others, this could be the ideal career for you. The Call Center Representatives will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Representative will use various web-based systems to answer customer inquiries.

Essential Duties and Responsibilities:

Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
Document each customer’s inquiry information into a database.
Verify customer’s information, making corrections and updates as needed.
Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
Follow-up with callers as necessary.
Use statistical contact center data to make improvements to performance.
Outbound calling for surveying to obtain client specific information.
Shift and Schedule adherence.
Minimum Requirements:

High School Diploma or GED. Associate’s degree preferred.
Prior call center or customer service experience highly desired
Effective verbal and written communication skills
Ability to multi-task
Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs.
Ability to sit for extended periods of time.
Ability to successfully pass a background investigation and drug screen.
Conditions of Employment:

Successful completion of pre-hire testing
Successful completion of background check and Drug Screen is required for this position.
Must be able to provide proof of education such as a high school diploma, GED, or college transcripts.
Must be able to provide proof of two valid and in-date forms of ID.


Daifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, Flexible Spending Programs, and more.



  • Edmonton, Canada Trattoria La Villetta Full time

    **Job Overview**: As a Call Center Representative for our Italian restaurant, you will be the first point of contact for customers placing orders, inquiring about menu items, and seeking assistance with reservations. **Responsibilities**: Order Taking: - Receive and process customer orders for dine-in, takeout, or delivery via phone and online platforms. -...


  • Edmonton, Canada East Side Truck & Auto Full time

    CALL CENTER (not sales sorry) DO YOU LIKE PHONE WORK? If you want: - A GREAT place to work - To help people - Easy hours - Good pay - Excellent training **Call Cynthia at (587) 635-4804 M-F 10-4pm** Hiring for one full time position **Salary**: From $18.00 per hour Schedule: - Monday to Friday Supplemental pay types: - Bonus pay Ability to...


  • Edmonton, Canada Intelligent Office Edmonton Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has excellent communication...


  • Edmonton, Canada Midas - Edmonton 5392 Full time

    Call Center Coordinator responsibilities include: - Managing large amounts of inbound and outbound calls in a timely manner - Following call center “scripts” when handling different topics - Identifying customers’ needs, clarify information, research every issue and providing solutions - Managing customer interactions on social media platforms Job...

  • Vice President

    1 hour ago


    Edmonton, Canada Global Empire Corporation Full time

    **Vice President - Business Development - Call Center** - **PLEASE NOTE: We are only considering applicants who have worked in business development for a call center, Business Process Outsourcing Company or Telemarketing firm. You MUST have experience in doing business development for a call center.**_ **Your Impact**: Your success here at Global Empire...


  • Edmonton, Canada TRAIL APPLIANCES LTD Full time

    **Why Trail?** **The Perks** Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including: - Health & dental benefits - Personal care days - Statutory holidays off - Employee & family assistance program - Staff incentives and rewards - Employee discounts **The Role** The Call Centre Representative...


  • Edmonton, Canada Pyxis Customer Solutions Full time

    **Pyxis**: Pyxis Customer Solutions is a Canadian-based receivables management organization with our corporate office in Edmonton, Alberta. We acquire delinquent consumer relationships from a broad range of creditors. We take a people-first approach in the management and resolution of the outstanding debts we acquire, allowing Canadian consumers to achieve...

  • Bilingual Customer Service

    Found in: Jooble CA O C2 - 5 days ago


    Edmonton, AB, Canada ABL Employment.com Full time

    NEW CALL CENTRE JOBS COMING LATE FALL & WINTER 2023!! Full time, long term position – Weekly pay every Friday – Get your 1st day’s pay after your 2nd shift with our Quick Start Pay Program We are looking for people with previous call centre experience. We have both English-speaking and bilingual (French & English) positions available. All...

  • Bilingual Customer Service

    Found in: Jooble CA O C2 - 2 days ago


    Edmonton, AB, Canada ABL Employment.com Full time

    NEW CALL CENTRE JOBS COMING LATE SPRING/SUMMER 2023!! Full time, long term position – Weekly pay every Friday – Get your 1st day’s pay after your 2nd shift with our Quick Start Pay Program We are looking for people with previous call centre experience. We have both English-speaking and bilingual (French & English) positions available. All...


  • Edmonton, Canada Gateway Mechanical Services Full time

    At Gateway Mechanical, the extraordinary is possible to achieve in the role of Sales Development Representative! At Gateway Mechanical, we’re focused on providing the best possible customer service in safe, effective, and innovative ways. Founded in 1968, Gateway Mechanical is a privately owned company that has established itself as a leader in the...


  • Edmonton, Canada MC Dispatch Full time

    Duties: - Manage and resolve customer complaints - Identify and escalate issues to supervisors as needed - Provide product and service information to customers - Research required information using available resources - Follow up with customers as needed **Requirements**: - Proven customer support experience or experience as a client service...


  • Edmonton, Canada Trimac Transportation Full time

    **WHY TRIMAC** Trimac Transportation is a leader in the bulk transportation industry with over 140 locations throughout Canada and the US. The average age of our fleet hovers around 5 years with innovative in-cab technology to assist with safety, route planning, fuel usage, and communication. Trimac offers career progression, competitive pay, benefits, and...


  • Edmonton, Canada Windshield Surgeons Full time

    Full Time & No Auto Glass Experience Required - **Competitive Wages s**: - Advancement Opportunities - Medical Benefits after probation - **5 shifts per week-8 hour shifts between 8:00- 7:00pm (8am-4pm, 9am-5pm, 10am-6pm) Monday - Sunday**: - Non-Strenuous Office Work Environment - Thorough Training Provided to Optimize Your Skills - Great opportunity for...


  • Edmonton, Canada Windshield Surgeons Full time

    Full Time & No Auto Glass Experience Required - **Competitive Wages s**: - Advancement Opportunities - Medical Benefits after probation - **5 shifts per week-8 hour shifts between 8:00- 7:00pm (8am-4pm, 9am-5pm, 10am-6pm) Monday - Sunday**: - Non-Strenuous Office Work Environment - Thorough Training Provided to Optimize Your Skills - Great opportunity for...


  • Edmonton, Canada Modu-Loc Fence Rentals Full time

    **Job Snapshot**: **Employee Type**: Full-Time - **Location**: Edmonton - **Job Type**: Sales / Marketing - **Experience**: Not Specified - **Date Posted**: 3/28/2023 - **Job ID**: 2023-2722 **Join Our Team!** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction...

  • Brand Services

    7 days ago


    Edmonton, Canada Dream Reach ... Achieve Full time

    **Account Management / Brand Services Representative in the Commercial Cleaning Industry - Edmonton Area** Key responsibilities include: - Work with franchisees to ensure any problems or issues at customer accounts are resolved. - Coach and assist our franchisees to provide excellent customer service and to run and grow their businesses efficiently and...


  • Edmonton, Canada Davinci wellness center Full time

    Full Job Description DaVinci wellness Center branch of Independent Cardiology Consultants Inc is seeking a part time receptionist with potential for full time position. The anticipated days and hours for this role are Monday to Friday with two weeks fixed shift timings. The Client Care Coordinator is responsible for fostering a strong relationship between...


  • Edmonton, Canada XMC Sponsorship and Experiential Marketing Full time

    **Hello Promotional Representatives,** **Activation Dates**: Every Thursday - Sunday for 8 Consecutive Weeks Program Begins: Thursday, April 4th, 2024 Program Ends: Sunday, May 26th, 2024 **Role/Responsibilities**: - Create an in-store tabling experience at grocery stores to promote and facilitate customer registration - Introduce and encourage...

  • Sales Representative

    Found in: beBee jobs CA - 7 days ago


    Edmonton, Alberta, Canada Cintas Full time

    Requisition Number : 169334Job DescriptionCintas is seeking a Sales Representative - Facility Services to focus on new business-to-business account development in our Facility Services Division. Responsibilities include prospecting, cold calling, setting appointments with prospects, presenting programs and meeting a sales quota. Sales Representatives will...


  • Edmonton, Canada Titan Logix Corp. Full time

    The **Customer Success Representative** is the first point of contact for Titan’s end-use customers and represents the voice of customer within our organization. The **Customer Success Representative** is passionate about helping customers resolve issues and realize the value that our products and services bring to the market. In addition to...