Customer Service Ambassador
2 weeks ago
The Customer Service Ambassador will be responsible for developing meaningful relationships with residents, anticipating their needs, and delivering exceptional service. This role requires a high degree of initiative, agility, creativity, and flexibility, as well as excellent communication and interpersonal skills.
Key Responsibilities
- Promote a strong sense of community by maintaining an overall focus on enhancing the resident experience.
- Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents.
- Act with integrity and demonstrate support for our core values.
Resident Relations
- Anticipate service requests by developing meaningful relationships with the residents, identifying their preferences, ensuring issues are avoided and delivering on requests.
- Maintain a high standard of personal hygiene and professional appearance as all team members are a visual representation of the community.
- Maintain resident privacy, and the organization's reputation by maintaining integrity.
- Continually seek ways to promote, improve and/or expand services, by listening to resident feedback and making recommendations to leadership.
- Support a positive, professional, customer-centric environment in the building while interacting with residents, vendors, and team members.
- Promote Parcel Pending service.
- Act as first contact and safeguarding of the main entry point of the property through controlling access to building, monitoring CCTV systems, and dealing with emergency personnel.
Qualifications
- Possess exceptional communication, interpersonal, and relationship skills.
- High degree of initiative, agility, creativity, and flexibility.
- Highly self-motivated and able to work independently.
- Ability to work with a diverse group of people with varying interests, while being culturally aware.
- Strong command of English language, both written and verbal.
- Ability to work with a diverse group of people with varying interests, while being culturally aware.
- Prior concierge experience is an asset.
Minimum Requirements
- 2+ years of experience in the hospitality industry.
- Possess exceptional communication, interpersonal, and relationship skills.
- High degree of initiative, agility, creativity, and flexibility.
At Tricon Residential, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
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