Bilingual Membership Services Representative

5 months ago

Ottawa, Canada Canadian Bar Association Full time

**Bilingual Membership Services Representative**

**Position Summary**

Reporting to the Manager of Membership Services, the incumbent performs administrative duties related to the membership invoicing, updating information, and lapsing process. The incumbent administers the policies and procedures of the association in all areas of data processing, to ensure the accuracy and integrity of the Association’s Membership database. In addition, the Membership Representative provides ongoing support and assistance to members of the profession and the public at large.

**Location**

66 Slater Street, Suite 1200 Ottawa, ON

**Languages**

The CBA delivers services in both of Canada’s official languages. Fluent bilingual skills, both written and oral, are a necessity.

**Annual Salary**

$ 53,387.10 or ($30.42 per hour)

**Responsibilities**
- Administer the membership renewal program (including processing and delivery of membership renewal invoices, reminders, welcome packages, and onboarding program).
- Provide exceptional client service in responding to inquiries and issues from members regarding their membership status, benefits and services, fee categories, and payment of fees.
- Maintain and update financial and demographic information and ensure adherence to data protocols.
- Use technology or other automated processes to improve the efficiency and effectiveness of processing.
- Provide support duties to other Member Service Representatives.
- Collaborate with other CBA staff as required to carry out duties.
- Other related duties as requested/assigned by the Manager, Membership Services.

**Qualifications**

**Education**
- Completion of secondary school or equivalent.

**Experience**
- Previous customer/client service experience is considered an asset.
- Experience working in a non-profit organization is considered an asset.

**Skills and Abilities**
- Good understanding of customer service, basic computer skills, and basic accounting.
- Strong organizational, interpersonal, and communication skills.
- Working knowledge of Word, Excel, and Outlook.
- Working knowledge and basic understanding of utilizing member/customer databases to provide excellent customer service.
- Ability to work in a team-oriented environment.
- Ability to take direction, work independently, plan, organize, and prioritize workloads.
- Bilingual skills in English and French essential.

**Interested applicants must submit a cover letter and resume.**

We sincerely thank all applicants for their interest; however, we will only contact those under consideration. All applicants are encouraged to join the **CBA Talent Community** which establishes a list that may be considered for similar positions of various tenures.

No Agency Please.

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