Food & Beverage Premium Clubs Manager - Rogers

7 months ago

Toronto, Canada Legends Full time

**LEGENDS**:
**TORONTO BLUE JAYS**

A role with the Toronto Blue Jays means you will be a part of impacting the fan experience. The fan experience means a commitment to providing best in class customer service for fans who travel near and far to watch Canada’s team. Our employees are resilient, innovative and thrive in an environment where teamwork, accountability, and empowerment are at the forefront of all of our game days and events.

**THE ROLE**:
Under the direction of the Premium Clubs Director, the Premium Club Manager will be responsible for effectively and profitably managing the overall operations of the Rogers Centre’s new premium club locations.

**ESSENTIAL FUNCTIONS**:

- Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
- Greet and welcome members and guests and highlight upcoming events and specials.
- Coordinating menus, developing wine lists, handling guest relations and monitoring adherence to quality assurance standards.
- Conducting meetings to update staff on daily goals & objectives.
- Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
- Maintain costs as it pertains to labor and operating supplies and work within budgeted guidelines.
- Assist the Director of Premium Clubs with the preparation of the annual fiscal budget and business plan for the upcoming season.
- Assist in the preparation of all departmental reports.
- Ensure in conjunction with the Culinary Management staff that all restaurant equipment is in proper operational condition and is cleaned on a regular basis.
- Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
- Perform other related duties, tasks and responsibilities as required.

**QUALIFICATIONS**
- Post-secondary degree is preferred. Degree in hotel/restaurant management is preferred. A combination of practical experience and education will be considered as an alternative.
- Have a minimum of 3 years of management experience in a fine dining restaurant or premium club environment.
- Proficient in the following dimensions of restaurant functions: food planning and preparation, inventory management, sanitation, service standards, staffing and employee management, payroll, and financial reporting.
- Able to organize time effectively, forward plan and prioritize tasks to ensure workload is balanced and urgent situations are dealt with immediately. Ability to multitask and delegate duties when necessary.
- Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
- Ability to read, speak and write English language in order to interact with staff and guests, additional language skills would be a distinct advantage and benefit.
- A genuine interest in and understanding of food and drink - wine and cocktail knowledge is essential.
- Ability to think on your feet and under pressure while maintaining a positive outlook and paying attention to detail.
- Must be punctual and dependable.
- Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism.
- Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
- Customer service oriented with the ability to interact with all levels of management.
- Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
- Must be able to work in a team environment.
- Knowledge of accounting policy and procedures and POS Systems is required.
- Proficiency in Microsoft Word, Excel, and PowerPoint.

**COMPENSATION**:
Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and RRSP plan.

**WORKING CONDITIONS**:
**Location**:On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information._

LI-JM1

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